1 2 Previous Next 10 Replies Latest reply on Sep 23, 2014 3:25 AM by witte200

    Issues with RSD 4.7.1 after reïnstallation

    witte200

      Dear All!

       

      I hope you guys can help me.

       

      yesterday I've upgraded to RSD 4.7.2. This went horribly bad and I've removed the RSD 4.7.2 sensor from all systems.

       

      Now I'm trying to re-install the RSD 4.7.1 sensor again and this goes well on most of the systems except a few.

       

      There are 2 different issues going on.

       

      The first is on the system where the EPO server is installed, this system has a McAfee agent & an RSD sensor. which is installed fine and detected by EPO. But in the "Detected Systems" tab. The sensor is not shown as Active or passive. And the subnet where it lives is marked as "Uncovered". So it seems that no sensor data is found?!

       

      Second issue. This problem exists on 5 or so systems. The issue is that I'm not able to re-install the RSD sensor. When I check the log (C:\Program Files (x86)\McAfee\RSD Sensor\logs\rsssensor_system.txt) it shows the following:

       

      2014/09/19 10:51:58:I#04264sensor  Removing RSD Service
      2014/09/19 10:51:58:E#04264sensor  Failed to delete the sensor service. Error: 1072
      2014/09/19 10:51:58:E#04264sensor  Removing RSD Service failed: err= 1072
      2014/09/19 10:51:58:I#04264sensor  Registering RSD Service
      2014/09/19 10:51:58:E#04264sensor  Failed to create the sensor service (hService == NULL). Error: 1072
      2014/09/19 10:51:58:E#04264sensor  Registering RSD Service failed: err= 1072
      2014/09/19 10:51:58:E#04264sensor  Service install failed.
      2014/09/19 10:51:58:I#01988sensor  Deleting RSD Local Election certificates.
      2014/09/19 10:51:58:I#01988sensor  Finished deleting RSD Local Election certificates.
      2014/09/19 10:51:58:I#05636sensor  Removing RSD Service
      2014/09/19 10:51:58:E#05636sensor  Failed to delete the sensor service. Error: 1072
      2014/09/19 10:51:58:E#05636sensor  Removing RSD Service failed: err= 1072
      2014/09/19 10:51:58:E#05636sensor  Service uninstall failed.  This is probably because the service was not registered.  Run --install first.

       

      Any idea how to solve this?

       

      PS: A reboot is not really an option. These are production systems so they can't be rebooted on the fly.

       

      Thanks! please let me know If you need anything else!

       

      Regards

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