1 2 Previous Next 19 Replies Latest reply on Sep 16, 2014 7:30 AM by Fademidun

    McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped

    Fademidun

      Powered down server for Memory upgrade and this service refused to start after powered back up, done everything and need someone with similar experience to advise/guide to get this working as it stand, we can't load/connect to ePO admin console. Error page cannot be found (https://<servername>:8443/core>

      This was working just fine rebooted several times???

      SQL 2008 SP2x64

      Service name: MCAFEEEVENTPARSERSRV


      If you need me to post orion.log content, will be happy to do it


      Thanks

        • 1. Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
          ansarias

          Hello,

          you can able to access ePO console even if event parser service is not running, Check if remaining ePO services and SQL are running.

          • 2. Re: Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
            Fademidun

            Hi All services are started except this particular one. see screen shot attached

            • 3. Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
              ansarias

              (https://<servername>:8443/core>

              When you use above link to open ePO what error are you getting, and also paste orion.logs...

              • 4. Re: Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
                Fademidun

                The page timed out

                Log below:

                2014-09-15 09:34:15,836 WARN  [main] base.Database    - database startup attempt (11 of 12) failed; sleeping for 10000 milliseconds and will try again...

                2014-09-15 09:34:46,848 ERROR [main] core.OrionCore   - Failed to read the server's multi-tenant mode property (is there a multi.tenant.mode record in the OrionServerProperties table?)

                java.sql.SQLException: Network error IOException: Connection timed out: connect

                  at net.sourceforge.jtds.jdbc.JtdsConnection.<init>(JtdsConnection.java:428)

                  at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:180)

                  at java.sql.DriverManager.getConnection(DriverManager.java:571)

                  at java.sql.DriverManager.getConnection(DriverManager.java:187)

                  at com.mcafee.orion.core.db.sqlserver.JtdsJdbcDriver.getConnection(JtdsJdbcDriver. java:91)

                  at com.mcafee.orion.core.db.base.DriverRegistry.getConnection(DriverRegistry.java: 202)

                  at com.mcafee.orion.core.db.base.DriverRegistryConnectionFactory.createConnection( DriverRegistryConnectionFactory.java:34)

                  at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnection Factory.java:582)

                  at com.mcafee.orion.core.db.base.DbConnectionPool$LoggingConnectionFactory.makeObj ect(DbConnectionPool.java:215)

                  at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.j ava:1188)

                  at com.mcafee.orion.core.db.base.DbConnectionPool$CountingGenericObjectPool.borrow Object(DbConnectionPool.java:168)

                  at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java: 106)

                  at com.mcafee.orion.core.db.base.DbConnectionPool.getConnection(DbConnectionPool.j ava:64)

                  at com.mcafee.orion.core.db.base.Database.getConnection(Database.java:498)

                  at com.mcafee.orion.core.db.base.MfsDatabase.getUnderlyingConnection(MfsDatabase.j ava:202)

                  at com.mcafee.orion.core.db.base.MfsDatabase.getContextualConnection(MfsDatabase.j ava:186)

                  at com.mcafee.orion.core.db.base.MfsDatabase.getDelegatedConnection(MfsDatabase.ja va:181)

                  at com.mcafee.orion.core.db.base.MfsDatabase.getConnection(MfsDatabase.java:163)

                  at com.mcafee.orion.core.db.base.MfsDatabase.getConnection(MfsDatabase.java:151)

                  at com.mcafee.orion.core.db.base.Database.validate(Database.java:722)

                  at com.mcafee.orion.core.db.base.Database.init(Database.java:774)

                  at com.mcafee.orion.core.db.base.Database.<init>(Database.java:383)

                  at com.mcafee.orion.core.db.base.Database.<init>(Database.java:393)

                  at com.mcafee.orion.core.db.base.MfsDatabase.<init>(MfsDatabase.java:108)

                  at com.mcafee.orion.core.OrionCore.getMultiTenantModeFromDb(OrionCore.java:609)

                  at com.mcafee.orion.core.OrionCore.initMultiTenantMode(OrionCore.java:603)

                  at com.mcafee.orion.core.OrionCore.initMultiTenantModeOrFailStartup(OrionCore.java :585)

                  at com.mcafee.orion.core.OrionCore.init(OrionCore.java:863)

                  at com.mcafee.orion.core.OrionCore.start(OrionCore.java:517)

                  at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecyc leListener.java:137)

                  at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.j ava:119)

                  at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:90 )

                  at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:402)

                  at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:347)

                  at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:725)

                  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

                  at org.apache.catalina.startup.Catalina.start(Catalina.java:691)

                  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

                  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:43)

                  at java.lang.reflect.Method.invoke(Method.java:606)

                  at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:322)

                  at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:456)

                Caused by: java.net.ConnectException: Connection timed out: connect

                  at java.net.DualStackPlainSocketImpl.connect0(Native Method)

                  at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:7 9)

                  at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)

                  at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java: 200)

                  at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)

                  at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

                  at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

                  at java.net.Socket.connect(Socket.java:579)

                  at net.sourceforge.jtds.jdbc.SharedSocket.createSocketForJDBC3(SharedSocket.java:2 88)

                  at net.sourceforge.jtds.jdbc.SharedSocket.<init>(SharedSocket.java:251)

                  at net.sourceforge.jtds.jdbc.JtdsConnection.<init>(JtdsConnection.java:323)

                  ... 42 more

                2014-09-15 09:34:46,883 FATAL [main] core.OrionCore   - killing server. reason = Failed to read the server's multi-tenant mode property (is there a multi.tenant.mode record in the OrionServerProperties table?)

                • 5. Re: Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
                  ansarias

                  Looks like ePO cannot talk to SQL: check that the server is available, online, that no-one has changed the details of the account being used to log in, and so on.

                  • 6. Re: Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
                    Fademidun

                    db.port=49477 from db.properties, same as tcp/ip port from sql config manager

                    No one has changed anything. I can also logon to DB ok via mgt tools studio, now I can see application server service stopped randomly???

                    • 7. Re: Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
                      Fademidun

                      I'm installing another server to install 5.1.1 fresh install, will find a way to move all policy and task later... might need your assistance on that later

                      • 8. Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
                        yuems

                        Hi,

                         

                        When you run

                        netstat -an | findstr "DBServerIP"

                         

                        command on EPO server, you see all connections status "established"?

                        • 9. Re: Re: McAfee ePolicy Orchestrator 5.1.0 Event Parser service Stopped
                          Fademidun

                          I think the issue lies within my SQL Server, I tried testing the connection via ODBC System DSN and got connectivity error see attachedsystem_dsn_db_test.jpg

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