1 2 Previous Next 14 Replies Latest reply on Sep 19, 2014 12:19 PM by raider111111

    McAfee Agent log says the Anti-Virus installed but doesn't appear to be.

    raider111111

      Hello community!

       

      I assist in administrating approximately 3,000 computers that are all over the US and Asia that for the most part are working fine however about 300 of these computers are having some trouble.

       

      McAfee Agent is installed on all computers in our network including these problem computers and all are set to update to the 8.7i version of McAfee Anti-Virus and Spyware (8.8 causes problems with our encryption software) but on these three hundred nothing actually gets installed. The log says that the task has started, then completes successfully. But then when you check the system tray icon it appears that nothing has changed. In addition if you go to the start menu and right click the on access scanner it says that it cannot connect to computer "."

       

      I have tried force uninstalling the agent restarting, re-installing, restarting, updating, but nothing changes. We have encryption software on the machines however I even decrypted the computer and performed the steps again with no luck. I have performed many different scans to detect malware but the machines come up clean.

       

      These computers are in all different OU's, in all different parts of the company running various versions of our Windows 7 image. The McAfee agent is the same as every other person in the company which is working fine.

       

      Can someone help me?

        • 1. Re: McAfee Agent log says the Anti-Virus installed but doesn't appear to be.
          ja2013

          Can you clarify if you are installing 8.7 or updating existing installed versions of 8.7. If 8.7 is already installed could you please let me know;

           

          1. What patch of 8.7 do you have installed?

          2. Can you please check your environmental variables in control panel. Control Pane\System\Advanced System Settings\Environment Variables  (do you have anything under path?) try and remove if you do and try to reinstall) Patch 1 repost

           

          Start there

          • 2. Re: McAfee Agent log says the Anti-Virus installed but doesn't appear to be.
            raider111111

            We are pushing 8.7i via agent to all the PCs in the domain. I have been given a list of computers that are not checking in with the McAfee epo server. When I contact the users and remote into their machines I find that while the log shows that 8.7 installs it appears to be a false positive because nothing but the agent shows up in the system tray.

             

            When I get back to work on Monday I have a machine coming to me that I am going to be using as a test machine that has the problem. I will take a look at the path you recommended. Are you saying to remove Agent, then check that path and nuke anything that has to with McAfee and then re-installing after reboot?

             

            I really appreciate your help, thanks for getting back to me so quickly.

            • 3. Re: McAfee Agent log says the Anti-Virus installed but doesn't appear to be.
              raider111111

              You just made my day!

               

              Using the information you gave me I have been looking around the web and found this,

              McAfee KnowledgeBase - VirusScan Enterprise 8.8 fails to install if there are UNC shares included in the PATH environmen…

              This sounds exactly what is happening and what you were talking about. I can't wait to go back to work and try it out!!

               

              I will let you know how it goes and mark your answer as correct should this fix it.

               

              Thanks again!!

              • 4. Re: McAfee Agent log says the Anti-Virus installed but doesn't appear to be.
                raider111111

                Well that wasn't it. I uninstalled the agent and then checked the environment variables and there was nothing about McAfee showing. Any other ideas? Here is the agent log.

                 

                Scheduler    9/15/2014    3:54:31 PM    Info    Scheduler: Task [Install VSE 8.7 Immediate DNI] is finished   

                Scheduler    9/15/2014    3:54:31 PM    Info    The task Install VSE 8.7 Immediate DNI is successful   

                Updater    9/15/2014    3:54:29 PM    Info    Update Finished   

                Updater    9/15/2014    3:54:29 PM    Info    Verifying SuppClntDet.McS.   

                Updater    9/15/2014    3:54:29 PM    Info    Verifying EceptCntDet.mcs.   

                Updater    9/15/2014    3:54:29 PM    Info    Generic script error.   

                Updater    9/15/2014    3:54:29 PM    Info    Verifying amcore.mcs.   

                Updater    9/15/2014    3:54:29 PM    Info    Verifying VSE880Det.mcs.   

                Updater    9/15/2014    3:54:29 PM    Info    Product(s) running the latest ExtraDAT.   

                Updater    9/15/2014    3:54:29 PM    Info    Verifying extradat.mcs.   

                Updater    9/15/2014    3:54:29 PM    Info    Product(s) running the latest BOC DAT.   

                Updater    9/15/2014    3:54:29 PM    Info    Searching available updates for BOC DAT.   

                Updater    9/15/2014    3:54:29 PM    Info    Verifying BocDet_VSE.McS.   

                Updater    9/15/2014    3:54:29 PM    Info    Verifying VSE870Det.mcs.   

                Updater    9/15/2014    3:54:29 PM    Info    Unable to find any qualifying product(s).   

                Updater    9/15/2014    3:54:28 PM    Info    Verifying V2datdet.mcs.   

                Updater    9/15/2014    3:54:27 PM    Info    Loading update configuration from: PkgCatalog.xml   

                Updater    9/15/2014    3:54:27 PM    Info    Extracting PkgCatalog.z.   

                Updater    9/15/2014    3:54:27 PM    Info    Verifying PkgCatalog.z.   

                Updater    9/15/2014    3:54:27 PM    Info    Downloading PkgCatalog.z.   

                Updater    9/15/2014    3:54:27 PM    Info    Product(s) running the latest Engine.   

                Updater    9/15/2014    3:54:27 PM    Info    Verifying V2engdet.mcs.   

                Updater    9/15/2014    3:54:26 PM    Info    Loading update configuration from: PkgCatalog.xml   

                Updater    9/15/2014    3:54:26 PM    Info    Extracting PkgCatalog.z.   

                Updater    9/15/2014    3:54:26 PM    Info    Verifying PkgCatalog.z.   

                Updater    9/15/2014    3:54:26 PM    Info    Downloading PkgCatalog.z.   

                Updater    9/15/2014    3:54:26 PM    Info    These updates will be applied if they are in the repository:  Engine, DAT, EPOAGENT3000META, SIAREVOK1000, VIRUSCAN8700, VIRUSCAN8600, LV2SNENG1000, MSCANENG1000, BOCVSE__1000, EXTRADAT1000, VIRUSCAN8800, AMCORDAT1000, MASECORE2000, ENCPTCNT6000, SUPPCLNT1000.   

                Updater    9/15/2014    3:54:26 PM    Info    Update list doesn't exist or is empty.  Performing one-click update.   

                Updater    9/15/2014    3:54:25 PM    Info    Loading update configuration from: catalog.xml   

                Updater    9/15/2014    3:54:25 PM    Info    Extracting catalog.z.   

                Updater    9/15/2014    3:54:25 PM    Info    Verifying catalog.z.   

                Updater    9/15/2014    3:54:25 PM    Info    Initializing update...   

                Updater    9/15/2014    3:54:24 PM    Info    Checking update packages from repository ePO_PCGATTEPO.   

                Updater    9/15/2014    3:54:24 PM    Info    Update Finished   

                Updater    9/15/2014    3:54:24 PM    Info    Update succeeded to version 8.7.0.   

                Updater    9/15/2014    3:54:14 PM    Info    Verifying WindowsInstaller-KB893803-v2-x86.exe.   

                Updater    9/15/2014    3:54:10 PM    Info    Downloading WindowsInstaller-KB893803-v2-x86.exe.   

                Updater    9/15/2014    3:54:10 PM    Info    Verifying VSE870.msi.   

                Agent Subsystem    9/15/2014    3:53:31 PM    Info    Next policy enforcement in 5 minutes   

                Agent Subsystem    9/15/2014    3:53:31 PM    Info    Agent finished Enforcing policies   

                Management    9/15/2014    3:53:31 PM    Info    Enforcing Policies for McAfee Agent   

                Management    9/15/2014    3:53:31 PM    Info    Enforcing Policies for EPOAGENT3000   

                Management    9/15/2014    3:53:31 PM    Info    Enforcing Policies for EPOAGENT3000META   

                Agent Subsystem    9/15/2014    3:53:31 PM    Info    Agent Started Enforcing policies   

                Agent Subsystem    9/15/2014    3:53:31 PM    Info    Next policy enforcement in 5 minutes   

                Agent Subsystem    9/15/2014    3:53:31 PM    Info    Agent finished Enforcing policies   

                Scheduler    9/15/2014    3:53:31 PM    Info    Added a new task Install McAfee to Scheduler's task list    

                Scheduler    9/15/2014    3:53:31 PM    Info    Next time(local) of task Install McAfee: Tuesday, September 16, 2014 12:00:00 PM   

                Scheduler    9/15/2014    3:53:16 PM    Info    Added a new task Update Task to Scheduler's task list    

                Scheduler    9/15/2014    3:53:16 PM    Info    Next time(local) of task Update Task: Tuesday, September 16, 2014 12:33:00 PM   

                Updater    9/15/2014    3:53:13 PM    Info    Downloading VSE870.msi.   

                Updater    9/15/2014    3:53:13 PM    Info    Verifying UnInst.Ini.   

                Updater    9/15/2014    3:53:12 PM    Info    Downloading UnInst.Ini.   

                Updater    9/15/2014    3:53:12 PM    Info    Verifying Uninstx64.exe.   

                Updater    9/15/2014    3:53:11 PM    Info    Downloading Uninstx64.exe.   

                Updater    9/15/2014    3:53:11 PM    Info    Verifying Uninst.exe.   

                Updater    9/15/2014    3:53:11 PM    Info    Downloading Uninst.exe.   

                Updater    9/15/2014    3:53:11 PM    Info    Verifying setup.ini.   

                Updater    9/15/2014    3:53:10 PM    Info    Downloading setup.ini.   

                Updater    9/15/2014    3:53:10 PM    Info    Verifying setupvse.exe.   

                Updater    9/15/2014    3:53:10 PM    Info    Downloading setupvse.exe.   

                Updater    9/15/2014    3:53:10 PM    Info    Verifying msistrings.bin.   

                Updater    9/15/2014    3:53:05 PM    Info    Downloading msistrings.bin.   

                Updater    9/15/2014    3:53:05 PM    Info    Installing VIRUSCAN8700.   

                Updater    9/15/2014    3:53:04 PM    Info    Loading update configuration from: PkgCatalog.xml   

                Updater    9/15/2014    3:53:04 PM    Info    Extracting PkgCatalog.z.   

                Updater    9/15/2014    3:53:04 PM    Info    Verifying PkgCatalog.z.   

                Updater    9/15/2014    3:53:04 PM    Info    Downloading PkgCatalog.z.   

                Updater    9/15/2014    3:53:04 PM    Info    Verifying VSE870Det.mcs.   

                Updater    9/15/2014    3:53:03 PM    Info    Loading update configuration from: catalog.xml   

                Updater    9/15/2014    3:53:03 PM    Info    Extracting catalog.z.   

                Updater    9/15/2014    3:53:03 PM    Info    Verifying catalog.z.   

                Updater    9/15/2014    3:53:03 PM    Info    Downloading catalog.z.   

                Updater    9/15/2014    3:53:03 PM    Info    Initializing update...   

                Updater    9/15/2014    3:53:02 PM    Info    Checking update packages from repository ePO_PCGATTEPO.   

                Scheduler    9/15/2014    3:53:01 PM    Info    Scheduler: Invoking task [Install VSE 8.7 Immediate DNI]...   

                Scheduler    9/15/2014    3:53:01 PM    Info    Added a new task Agent Wakeup to Scheduler's task list    

                Scheduler    9/15/2014    3:53:01 PM    Info    Next time(local) of task Agent Wakeup: Tuesday, September 16, 2014 12:00:00 PM   

                Scheduler    9/15/2014    3:52:46 PM    Info    Added a new task Install VSE 8.7 Immediate DNI to Scheduler's task list    

                Scheduler    9/15/2014    3:52:31 PM    Info    Added a new task Install McAfee VSE 8.7 VPN to Scheduler's task list    

                Scheduler    9/15/2014    3:52:16 PM    Info    Added a new task Install McAfee VSE 8.7 to Scheduler's task list    

                Agent Subsystem    9/15/2014    3:52:13 PM    Info    Agent communication session closed   

                Agent Subsystem    9/15/2014    3:52:13 PM    Info    No package received from ePO Server   

                Agent Subsystem    9/15/2014    3:52:13 PM    Info    Agent is connecting to ePO server   

                Agent Subsystem    9/15/2014    3:52:13 PM    Info    Agent is sending EVENT package to ePO server   

                Agent Subsystem    9/15/2014    3:52:13 PM    Info    Agent communication session started   

                Agent Subsystem    9/15/2014    3:52:13 PM    Info    Agent communication session closed   

                Agent Subsystem    9/15/2014    3:52:13 PM    Info    No package received from ePO Server   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Agent is connecting to ePO server   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Agent is sending EVENT package to ePO server   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Agent communication session started   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Enforcing newly downloaded policies   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    New policy for cho-00008768\its was successfully merged   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    New server policy was successfully merged   

                Listen Server    9/15/2014    3:52:12 PM    Detail    Subsystem started   

                Listen Server    9/15/2014    3:52:12 PM    Detail    Subsystem stopped   

                Management    9/15/2014    3:52:12 PM    Info    Enforcing Policies for McAfee Agent   

                Management    9/15/2014    3:52:12 PM    Info    Enforcing Policies for EPOAGENT3000   

                Management    9/15/2014    3:52:12 PM    Info    Enforcing Policies for EPOAGENT3000META   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    New Site List file was received   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Agent Started Enforcing policies   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Enforcing newly downloaded policies   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    New policy for cho-00008768\its was successfully merged   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    New server policy was successfully merged   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    New Site List file was received   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Agent received POLICY package from ePO server   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Agent communication session closed   

                Agent Subsystem    9/15/2014    3:52:12 PM    Info    Package uploaded to ePO Server successfully   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Next policy enforcement in 5 minutes   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Agent finished Enforcing policies   

                Management    9/15/2014    3:52:09 PM    Info    Enforcing Policies for McAfee Agent   

                Management    9/15/2014    3:52:09 PM    Info    Enforcing Policies for EPOAGENT3000   

                Management    9/15/2014    3:52:09 PM    Info    Enforcing Policies for EPOAGENT3000META   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Agent Started Enforcing policies   

                Agent Monitor    9/15/2014    3:52:09 PM    Detail    Enforcing policies   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Agent is connecting to ePO server   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Agent is sending PROPS VERSION package to ePO server   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Agent communication session started   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Agent received POLICY package from ePO server   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Agent communication session closed   

                Agent Subsystem    9/15/2014    3:52:09 PM    Info    Package uploaded to ePO Server successfully   

                Agent Subsystem    9/15/2014    3:52:08 PM    Info    Agent started performing ASCI   

                Agent Subsystem    9/15/2014    3:52:05 PM    Info    Agent is connecting to ePO server   

                Agent Subsystem    9/15/2014    3:52:05 PM    Info    Agent communication session started   

                Agent Subsystem    9/15/2014    3:52:05 PM    Info    Agent uploading 1 events to ePO Server   

                Agent Subsystem    9/15/2014    3:52:05 PM    Info    Agent uploading 1 events to ePO Server   

                Agent Subsystem    9/15/2014    3:52:05 PM    Info    Agent is looking for events to upload   

                Agent Monitor    9/15/2014    3:52:05 PM    Detail    Sending Events...   

                Management    9/15/2014    3:52:05 PM    Info    Collecting Properties   

                Agent Subsystem    9/15/2014    3:52:04 PM    Info    Checking MAC address...   

                Agent Subsystem    9/15/2014    3:52:04 PM    Info    Agent started performing ASCI   

                Agent Monitor    9/15/2014    3:52:04 PM    Detail    Collecting Properties   

                Agent Subsystem    9/15/2014    3:51:47 PM    Info    Next policy enforcement in 5 minutes   

                Agent Subsystem    9/15/2014    3:51:47 PM    Info    Agent finished Enforcing policies   

                Agent Monitor    9/15/2014    3:51:32 PM    Info    Agent service is running   

                • 5. Re: McAfee Agent log says the Anti-Virus installed but doesn't appear to be.
                  bphang

                  Try dropping Eicar test malware or TrojanSimulator and see what detection pops.

                  • 7. Re: McAfee Agent log says the Anti-Virus installed but doesn't appear to be.
                    Don_Martin

                    Hello,

                     

                    have a look into C:\Windows\Temp\McAfeeLogs\. Maybe you can find there an answer to the problem. For normal the loggings within this directory can provide at least "some" informations on which point the installation get corrupt (or something like that).

                     

                    greetings

                    • 8. Re: McAfee Agent log says the Anti-Virus installed but doesn't appear to be.
                      ansarias

                      Check with Return word in logs and see what number it is pointing to.

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