Is your machine connected to the Internet every day in order for it to update? Also is this Windows 7 SP1? Plus does it have IE11 installed? It doesn't have to be your default browser but as McAfee uses it for functionality, it is wise to make sure it is up to date.
Also are you shutting the machine down periodically? Software updates benefit from a shutdown once in a while to work properly.
If your Windows 7 is not SP1 please read here: Windows 7 Service Pack 1 (SP1) - Installation Tips
Moved this to VirusScan as a better spot for it.
Yes, the PC is always connected and Windows Update is set for auto-update. I have Win7 SP1. I had to check, but yes I have IE11 and it is also set to auto-update. I sporadically reboot, however I do always reboot first when I have these issues. Several reboots does not fix it.
Well that takes care of those concerns, thanks. This is very odd but I don't see how support expects us to find something they can't. Did they escalate the case to a higher level for you?
Yes sounds as if you need a higher level tech support as Peter says. Can you post the job numbers you got from the calls please. Another thought try resetting IE11 to its defaults.
I would like to check for any third party Antivirus applications which often would be the cause for this. Though you might have removed them using Control Panel some of the leftovers might cause this issue. Please check and revert back with the status.
I assume that you haven't created a System restore point recently.
Hi. No, it was never escalated because removing and reinstalling the software always fixes it for a period of time. They were never able to determine a root cause issue.
I have reset IE 11, but will need to reboot to see if that fixes it. Will let you know.
I checked through Program Files and didn't see any anti-virus folders of the competitors. I know the PC came with an intro version to Norton, but I have already used the tool to remove all traces of that.
Windows Update ran and created an automatic restore point on Thursday, however I was already having the hung Real-Time Scanner the day before.
I found two of my case #'s: 1238626719 10/25/13 and 1529484293 7/16/14. I have had to do the reinstall thing multiple times in between and also since July. I did not log a call this time and instead went straight to this forum. I have found many suggestions over the years from this forum that have proven helpful. I wasn't optimistic about logging another call and having to reinstall again.
If resetting IE does not help best leave this to Selvan from the tier 2.5 support area to discuss with you. I feel he will need to connect to your PC to see what is causing this.