1 Reply Latest reply on Oct 29, 2014 10:06 AM by saskovel

    EPO 5.11 DR snapshot recovery install failing

    mcafeeoutrun

      Hi All,

       

      I have been testing the EPO 5.11 snapshot recovery feature but it is rolling back and failing about half way through the install.

      Windows 2008 R2

       

      Checked the following:

       

      The snapshot has been successfully saved in the DB specified as per the server task.

      8.3 naming convention enabled

      Authentication / credentials all working and accepted during the EPO install.

      Same server name/IP for reinstalling EPO

       

      I cannot find any KB articles for this particular issue, although I did notice 5.10 apparently had an issue with this feature which was apparently fixed in 5.11...

      I believe the key lies in the core-restore.log as specified below..

       

       

      Here are the important bits from the logs:

       

      EPO510-Install-MSI.log:

       

      1: 2014/08/08 11:42:29 MerModCALog: FAILURE: In LaunchAppAndWait while trying to run the following program:
      "G:\PROGRA~1\McAfee\EPOLIC~1\Installer\Core\install.bat"

      Return code: 1
      Error Message: Incorrect function.

      CustomAction: MerMod_RunOrionANTInstaller

       

      I referred to the core-restore.log after reviewing the EPO510-Install-MSI.log (Yes this is 5.11 and I am using the 5.11 installer!) and found the following error:

       

       

      BUILD FAILED

      G:\Program Files (x86)\McAfee\ePolicy Orchestrator\Installer\core\build.xml:686: java.lang.StringIndexOutOfBoundsException: String index out of range: -1

      at java.lang.String.substring(String.java:1871)

      at com.mcafee.orion.dr.restore.RestoreServerTask.postRestorePort(RestoreServerTask .java:367)

      at com.mcafee.orion.dr.restore.RestoreServerTask.execute(RestoreServerTask.java:98 )

      at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)

      at sun.reflect.GeneratedMethodAccessor4.invoke(Unknown Source)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:43)

      at java.lang.reflect.Method.invoke(Method.java:606)

      at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)

      at org.apache.tools.ant.Task.perform(Task.java:348)

      at org.apache.tools.ant.Target.execute(Target.java:390)

      at org.apache.tools.ant.Target.performTasks(Target.java:411)

      at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1399)

      at org.apache.tools.ant.Project.executeTarget(Project.java:1368)

      at org.apache.tools.ant.helper.DefaultExecutor.executeTargets(DefaultExecutor.java :41)

      at org.apache.tools.ant.Project.executeTargets(Project.java:1251)

      at org.apache.tools.ant.Main.runBuild(Main.java:809)

      at org.apache.tools.ant.Main.startAnt(Main.java:217)

      at org.apache.tools.ant.launch.Launcher.run(Launcher.java:280)

      at org.apache.tools.ant.launch.Launcher.main(Launcher.java:109)

       

      Any suggestions would be much appreciated!

       

      Many thanks