0 Replies Latest reply on Aug 19, 2014 9:52 AM by jclark

    Mac ePO Agent Transfer Failing

    jclark

      I'm migrating Mac 4.8 agents from ePO 4.5 to 5.1. I'm able to perform the same steps in our lab environment but in production I'm getting the below errors. Any ideas on why the agent transfer is failing? Any help is much appreciated.

       

      2014-08-19 10:39:45 [210]     [Agent]  [I] Agent server communication session started

      2014-08-19 10:39:45 [210]     [Agent]  [I] Package type is publickey package

      2014-08-19 10:39:45 [210]     [Agent]  [I] Agent is connecting to ePO server

      2014-08-19 10:39:45 [210]    [persite] [I] Found proxy config server =

      2014-08-19 10:39:45 [210]     [imsite] [I] Found site name=epo_CORPAPEPO

      2014-08-19 10:39:45 [210]     [imsite] [I] ImSiteImpl::setProxy()

      2014-08-19 10:39:45 [210]     [imsite] [I]  Setting proxy server

      2014-08-19 10:39:45 [210]     [imsite] [I]   Remote site: epo_CORPAPEPO

      2014-08-19 10:39:45 [210]     [imsite] [I]   Proxy server:

      2014-08-19 10:39:45 [210]     [imsite] [I]   Bypass list:

      2014-08-19 10:39:45 [210]     [imsite] [I]   Exclusion list:

      2014-08-19 10:39:45 [210]    [imutils] [I] Trying with site: 10.0.10.25:8088

      2014-08-19 10:39:45 [210]     [naInet] [I] HTTP Session initialized

      2014-08-19 10:39:45 [210]     [imsite] [I]  Upload from: /Library/McAfee/cma/scratch/Unpack/pkgTueAug191439412014_1889613413.spkg

      2014-08-19 10:39:45 [210]     [imsite] [I]  Upload response target: /Library/McAfee/cma/scratch/Unpack/pkgTueAug191439452014_1744460455.spkg

      2014-08-19 10:39:45 [210]     [naInet] [I] ePO server reports access denied;agent to update keys

      2014-08-19 10:39:45 [210]     [imsite] [E] Error trace:

      2014-08-19 10:39:45 [210]     [imsite] [E]  [uploadFile,,/spipe/pkg?AgentGuid={14E9F96A-7E03-E311-85AB-000000000000}&Source =Agent_3.0.0,pkgTueAug191439412014_1889613413.spkg,/Library/McAfee/cma/scratch/U npack,/Library/McAfee/cma/scratch/Unpack/pkgTueAug191439452014_1744460455.spkg]- >

      2014-08-19 10:39:45 [210]     [imsite] [E]   NaInet library returned code == -96

      2014-08-19 10:39:45 [210]     [imsite] [E] Error trace:

      2014-08-19 10:39:45 [210]     [imsite] [E]  [uploadFile,,/spipe/pkg?AgentGuid={14E9F96A-7E03-E311-85AB-000000000000}&Source =Agent_3.0.0,pkgTueAug191439412014_1889613413.spkg,/Library/McAfee/cma/scratch/U npack,/Library/McAfee/cma/scratch/Unpack/pkgTueAug191439452014_1744460455.spkg]- >

      2014-08-19 10:39:45 [210]     [imsite] [E]   NaInet library returned code == -96

      2014-08-19 10:39:45 [210]     [imsite] [E] Error trace:

      2014-08-19 10:39:45 [210]     [imsite] [E]  [uploadFile,,/spipe/pkg?AgentGuid={14E9F96A-7E03-E311-85AB-000000000000}&Source =Agent_3.0.0,pkgTueAug191439412014_1889613413.spkg,/Library/McAfee/cma/scratch/U npack,/Library/McAfee/cma/scratch/Unpack/pkgTueAug191439452014_1744460455.spkg]- >

      2014-08-19 10:39:45 [210]     [imsite] [E]   The naInet library returned an error. [Parent error: NaInet library returned code == -96]

      2014-08-19 10:39:45 [210]     [naInet] [I] HTTP Session closed

      2014-08-19 10:39:45 [210]    [SpiPkgr] [I] Signature length is 44

      2014-08-19 10:39:45 [210]     [Agent]  [I] Agent server communication session over

      2014-08-19 10:39:45 [210]  [DCPckproc] [I] end processPackage timeInterval=0

      2014-08-19 10:39:45 [210]  [DCPckproc] [I] start processPackage timeInterval=0

      2014-08-19 10:39:45 [210]      [KeyUp] [I] Invoking msaconfig to update keys

      2014-08-19 10:39:45 [210]  [DCPckproc] [I] end processPackage timeInterval=0

      2014-08-19 10:39:46 [210]  [Framework]  [I] Stopping McAfee Agent framework

      2014-08-19 10:39:46 [210]  [ListenServer]  [I] Stopping IAgentListen 43319856

      2014-08-19 10:39:46 [210]    [MESHCTL] [I] Running /bin/sh /bin/sh /Library/StartupItems/cma/cmamesh stop.

      2014-08-19 10:39:46 [210]  [ListenServer]  [I] Stopping garbage collector

      2014-08-19 10:39:46 [210]  [ListenServer]  [I] Notifying http server stop

      2014-08-19 10:39:46 [210]  [Scheduler]  [I] Stopping Scheduler subsystem

      2014-08-19 10:39:46 [210]    [updsubs] [I] Stopping updater subsystem

      2014-08-19 10:39:46 [210]        [Uec] [E] Error trace:

      2014-08-19 10:39:46 [210]        [Uec] [E]   Failed to send stop notification to Mue.

      2014-08-19 10:39:46 [210]    [updater] [E] Error trace:

      2014-08-19 10:39:46 [210]    [updater] [E]   Failed to stop script

      2014-08-19 10:39:46 [210]    [updsubs] [E] Error trace:

      2014-08-19 10:39:46 [210]    [updsubs] [E]   Failed to stop updater subsystem

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping agent subsystem

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping Data Channel Router thread

      2014-08-19 10:39:46 [210]     [Agent]  [I] Waiting for Data Channel Router thread to finish

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping Data Channel Router thread

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping ASC thread

      2014-08-19 10:39:46 [210]     [Agent]  [I] Waiting for ASC thread to finish

      2014-08-19 10:39:46 [210]     [Agent]  [I] Waiting for immediate event processor thread to finish

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping immediate event processor thread

      2014-08-19 10:39:46 [210]     [Agent]  [I] Waiting for event listener thread to finish

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping event listener thread

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping Data Channel Work thread

      2014-08-19 10:39:46 [210]     [Agent]  [I] Waiting for Data Channel Work thread to finish

      2014-08-19 10:39:46 [210]     [Agent]  [I] Waiting for Data channel package queue processor thread to finish

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping Data channel package queue processor thread

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping Enforce Policy thread

      2014-08-19 10:39:46 [210]     [Agent]  [I] Waiting for Enforce Policy thread to finish

      2014-08-19 10:39:46 [210]     [Agent]  [I] Waiting for Package queue processor thread to finish

      2014-08-19 10:39:46 [210]    [Pckproc] [I] after wait timeInterval=2147483647

      2014-08-19 10:39:46 [210]     [Agent]  [I] Stopping package queue processor thread

      2014-08-19 10:39:46 [210]        [UBP] [I] Stopping session monitor thread.