5 Replies Latest reply on Sep 14, 2015 3:52 AM by catdaddy

    False Artemis!98F6E2964B75

    yempics

      Ive been playing this game for a while and yesterday randomly it started not to work and a message came up saying quarantined please help me

        • 1. Re: False Artemis!98F6E2964B75
          catdaddy

          @ yempics,

           

                       Almost all Gamers at some point run into this. A lot has to do with the Game itself/and where you Download it from. If you feel that this is a safe and Legitimate Download, please follow the Guidelines/Instructions in this Link.

          What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal

                        If you by chance run the McAfee Getsusp Tool,please remember to enter your Email address under "Prerferences" before scanning. You should receive a confirmation back with either a Analysis ID #, or a Work Item #.

           

                         Allow the appropriate time to be analyzed 5-7 business days and if not resolved we can quite possibly expedite the process.

                      

                          I might add, that in Version 13.6 File exclusion has been re-introduced. However doing so is at your own risk. I say this For I feel it is best to make certain the Download/File is not malicious and is Cleared/White Listed.

           

                          And of course one could upload the file and check to see if other Anti-Virus Engines detect such also

                            VirusTotal - Free Online Virus, Malware and URL Scanner

                           However until McAfee has determined it to be safe, you will have it quarantined again.

           

          Edited; To add more Content

           

                     Wishing you all the very best,

                     Regards,

                      Catdaddy,

                     Volunteer Moderator

          • 2. Re: False Artemis!98F6E2964B75
            nkelly

            Hi,

             

            The file has been analysed and confirmed to be clean. It should no longer be detected by GTI.

             

            Regards,

            Nick

            • 3. Re: False Artemis!98F6E2964B75
              catdaddy

              @ nkelly,

                            Thank you for your prompt attention to this issue

              Your efforts to resolve the matter, is much appreciated.

               

              Regards,

              Catdaddy

              Volunteer Moderator

              Mod 1

              • 4. Re: False Artemis!98F6E2964B75
                catdaddy

                @ Yempics,

                                Could you please indeed confirm that your issue is resolved, per McAfee Labs Technician (nkelly)?

                If so please mark appropriately Helpful/Correct Answer so as we can deem this thread (Answered)

                 

                All the very Best,

                Regards,

                Catdaddy

                Volunteer Moderator

                Mod 1

                • 5. Re: False Artemis!98F6E2964B75
                  catdaddy

                  Marking this thread as 'Correctly Answered' as McAfee Labs has Cleared/Whitelisted it.

                   

                  Cliff

                  Moderator