2 Replies Latest reply on Aug 17, 2014 2:36 PM by selvan

    Retail card activation fails, and I get a message saying "something went wrong with the installation"


      I have had 5 attempts at activating the retail card, I get the serial number for the installation, but when the system is checked before the installation, the box pops up saying that something went wrong! I have attempted this 4 times. When I click continue to start over, the download starts, but then the serial number comes up as having already been used!  Has anyone else had a similar experience with the activation, and if so how did you manage to solve the issue?