1 Reply Latest reply on Aug 7, 2014 12:28 PM by exbrit

    Please help, I can't update my Dat/Engine

    daveblues

      I've searched the forum but can't find a solution. Is there a way to manually update Virus Scan's Engine?

       

      For months now, I have had an error message in my Security Center saying "Your computer is at risk", then a big red X next to "updates:available". Even though I have it set to auto update, "download and install", It is unable to update. My Virus Scan 15 Engine will not update when I run the virtual technician. The results are

      "Engine not Up-to-date

      Expected : 5500

      Existing: 5400"

      Even though It says it is updating the Engine, it doesn't.

       

      In the Program Files (Windows XP) under C:\Program Files\McAfee\VirusScan\, I see both folders "...\DAT\7510" then "...\Engine\5400.1158". Each is dated 7/26'2014

       

      I just clicked update and it is now all green and says "Your computer is secure (no action is required)". But the Engine folder is still "...\Engine\5400.1158". I'm sure it will soon say "your computer is at risk".

       

      I have tried reinstalling the McAfee Internet Security program, but all that updated was the out of date DAT file.

       

      I hope since this seems to be a common issue someone can help me.

       

      Thanks,

      Dave