Sometimes it is necessary to boot in Safemode With Networking in order to bypass the start-up of malicious programs. I would try to run the Latest McAfee Stinger,McAffe Rootkit Remover, and McAfee Getsusp Tool, when running the (Getsusp Tool) Please remember to enter your Email Address under "Preferences" before scanning.
I might add, as a second opinion. I would also run Malwarebytes (Free) Version only.
These superb Tools can be found in the following link
Note; Please read the (How to use) in Stinger/Rootkit Remover. It is best to right click and run as Administrator.
All the very best,
McAfee Volunteer Moderator
I am trying these suggestions now. Crossing my fingers this works! Thank you for the suggestions and the quick response. I will let you know if this works.
You are perfectly welcome.
Please apprise us of your outcome.
You also mentioned you downloaded another (Program) yet it would not open? May I ask you what this program was?
Also please make certain you are current with all Windows updates,to include Internet Explorer,even if you do not use it. McAfee and other programs does to function properly To include all Add ons/Extensions/Plug-ins. Especially Adobe Flash Player (188.8.131.52.
Moved to Malware Discussion > Home User Assistance as a better spot.
I downloaded stinger and ran a scan. It scanned 8,848 files: 0 threats
I downloaded malware bytes and ran a scan. It scanned 317,793 files: 0 threats
The program I downloaded is mssstool64.it is a windows defender program. It is supposed to help get rid of the win64/alureon.gen!B virus. you are supposed to boot the computer up with program. When i try to do that, I get the remote procedure call failed. I tried to run it in safe mode and it says it can't run in safe mode it has to be in normal mode.
I Will come back to this post and let you know of my progress. I will now try the mcafee root kit remover you suggested.
I Am new to this site. How do I find my discussion?
Simply go to Security Awareness/Malware Discussion. I have to step out for a bit, will be back shortly.
I found you. I am running a full scan with windows malicious software removal tool. I'll let you know what it finds.
Just let me know when your back. Thanks again for your help.