1 Reply Latest reply: Aug 4, 2014 4:48 PM by kwidhalm RSS

    Mail denied to companies using MXlogic

    tracig

      I am getting errors from MXlogic.net, while trying to send emails to clients who use their service,.

       

      The user exists on the clients domain, and they can receive emails, but when we try to send we get the following error.

       

       

      "A message that you have sent could not be delivered to one or more recipients.  This is a permanent error.  The following address failed:

         <bob@abc.com>: Backend Replied [95befd35.0.102396.00-214.294514.p02c11o144.mxlogic.net]:  Denied [95befd35.0.1066230.00-2331.1669352.p02c11m011.mxlogic.net] (Mode: normal) (Mode: queuesafe)"

       

       

       

      If I MXlookup the client's domain, it does show that they use MXlogic.

       

      Clientdomain.com.inbound10.mxlogic.net

      Clientdomain.com.inbound10.mxlogicmx.net


      if I complete the SMTP test for those, it completes with an error.

      Connecting to 208.65.144.3

      220 p02c11m074.mxlogic.net ESMTP mxl_mta-8.0.0-3 [2ad0ce0b7940.862666.00-2200]; Mon, 04 Aug 2014 14:50:39 -0600 (MDT); NO UCE, INBOUND [606 ms]
      EHLO MXTB-PWS3.mxtoolbox.com
      250-p02c11m074.mxlogic.net
      250-SIZE 0
      250-STARTTLS
      250-SUBMITTER
      250-8BITMIME
      250 PIPELINING [629 ms]
      MAIL FROM: <supertool@mxtoolbox.com>
      250 Sender Ok [629 ms]
      RCPT TO: <test@example.com>
      451 Could not load DRD for domain (example.com) rcpt (test@example.com) [639 ms]



      So, is this an issue on the recipient/client side, who is using mxlogic??


      Thanks.

        • 1. Re: Mail denied to companies using MXlogic
          kwidhalm

          The error you are receiving indicates that the message in question is being denied, for one reason or another, by the customer's policy.  Please contact the recipient and ask that they contact their support team for additional investigation.

           

          Karen Widhalm

          System Support Specialist

          SaaS Email and Web Security

          McAfee. Part of Intel Security.