6 Replies Latest reply on Aug 4, 2014 11:06 AM by selvan

    License

    lisac89

      Two weeks ago I purchased Mcafee Internet Security 2014 with three licenses with a validity of one year. I reset the computer. How can I use the previous license without having to buy the package again mcafee, since it is still valid?

        • 1. Re: License
          catdaddy

          If I understand you correctly, you renewed before your expiry date? If that is the case,your Renewal should automatically resume when the previous Subscription expires. Or is this presumeably for another computer?

           

          To further answer your question in these regards, Customer Service and other types of support can be reached by the following links...

          McAfee Consumer Products - Types of Support

           

          Regards,

          Catdaddy

          McAfee Volunteer Moderator

          • 2. Re: License
            exbrit

            Moved to "My Account Online" as a better spot.   If you didn't uninstall the software first before resetting, then 1 license will still be showing as used.   Go to your account page and see if you have a spare one available, if so then use that but I would phone Customer Service , or use the online chat, both free of charge, and explain the situation and they should then free up that license for you.

             

            Services and Support for Home and Office

             

            Change Country at top right if necessary.

             

            Peter

            Volunteer Moderator

            • 3. Re: License
              selvan

              Hi lisac89,

              I have checked the records and found that your Subscription is valid. You can login to McAfee home using the link home.mcafee.com and download the Product from My Account dashboard. If you are re-installing on the same PC then there is no need to Deactivate your old License.

              Post back for clarifications..!

              • 4. Re: License
                lisac89

                I reinstalled mcafee on the same PC but now I used 2 of 3 licenses. I could not reactivate the old license. Thank you for your help and your kindness.

                • 5. Re: License
                  exbrit

                  Customer Service can adjust the number upwards again to compensate if necessary.  Just ask them.

                   

                  Peter

                  Volunteer Moderator

                  • 6. Re: Re: License
                    selvan

                    By any means have you Renamed the old PC with a different one. If so you need to login to McAfee home and "Deactivate" the PC with "OLD NAME". By doing so you can gain the unused License.

                    Please take caution while doing this and double check the computer name wherein McAfee is currently installed.