1 2 3 Previous Next 20 Replies Latest reply on Jul 25, 2014 1:08 PM by jasonp

    ePO 4.6 tasks for Server 2012

    jasonp

      We are currently running an ePO 4.6.8 server on a Windows 2008 R2 x64 box, supporting Windows Server 2003, and Windows 7 clients.  We will be rolling out Server 2012 boxes to replace our Server 2003 machines and have started internal testing.

       

      Our Windows 2012 server installations are not applying any ePO policies or tasks.  I have imported MA 4.8.0.1500 and the ePO server is listed correctly on the target box, but no policies or tasks I have assigned are coming down from the server.

       

      Any ideas anyone?

       

      Jason

        • 1. Re: ePO 4.6 tasks for Server 2012
          JoeBidgood

          Quick thing to check - have you also checked in the MA extension?

           

          HTH -

           

          Joe

           

          on 22/07/14 19:03:56 GMT
          • 2. Re: ePO 4.6 tasks for Server 2012
            jasonp

            Yes, ePO says I'm running MA extension version 4.8.0.333.

            • 3. Re: ePO 4.6 tasks for Server 2012
              JoeBidgood

              Ah, OK - that's not quite the latest: the Patch 2 version (which corresponds to MA 4.8.0.1500)  is 4.8.0.348. Before anything else, check that version in and see if that helps.

               

              Regards -

               

              Joe

              1 of 1 people found this helpful
              • 4. Re: ePO 4.6 tasks for Server 2012
                ansarias

                Hello,

                 

                Please check new boxes reprting status in ePO system tree, may be they were in Lost and found group and you have applied policies and task in different group?

                • 5. Re: ePO 4.6 tasks for Server 2012
                  jasonp

                  ansarias: The boxes are reporting into the ePO system tree.  We have a QA group and they are in there, but the assigned tasks and policies are not being installed on the target machines.

                   

                  JoeBidgood: Would not having Patch 2 checked in prevent the tasks and policies from being installed?  However I will import that Patch to see if it helps.

                  • 6. Re: ePO 4.6 tasks for Server 2012
                    ansarias

                    Can I have McAfee Agent log file from one of affected server?

                    • 7. Re: ePO 4.6 tasks for Server 2012
                      ansarias

                      Could you please check below thing :

                       

                      1. Most (all?) VSE policies have a drop-down where you select "Workstation" or "Server".  Make sure you are setting the options on the "Server" setting.

                      2. Install the most recent version of the McAfee Agent Extension in to the ePO Master Repository.  MA 4.8.0.1500 as you are having 4.8.0.333

                       

                      Message was edited by: ansarias on 24/7/14 7:52:07 PM IST
                      • 8. Re: ePO 4.6 tasks for Server 2012
                        JoeBidgood

                        The extension is the most important thing, as one of the things it tells ePO is which OSs are supported: it may be that ePO is not assigning policies because it doesn't recognise 2012. Even if the previous extension supports 2012, but this was somehow not correctly set in the database, checking in the latest extension can fix this.

                         

                        HTH -

                         

                        Joe

                        • 9. Re: ePO 4.6 tasks for Server 2012
                          jasonp

                          Thanks all.  ansarius: Yes, policies are assigned to both the "Workstation" and "Server" groups. 

                           

                          anssarius and JoeBidgood:  up call on one of the 2012 servers.  Interestingly the log showed that new tasks were being added!  Great.  But in the VSE window on the target box the new tasks didn't show up...

                           

                          Here's part of the Agent log:

                           

                          7/24/2014 10:46:26 AM

                          Info

                          Agent

                          Agent is connecting to ePO server

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          Package uploaded to ePO Server successfully

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          Agent communication session closed

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          Agent received POLICY package from ePO server

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          New server policy was successfully merged

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          Enforcing newly downloaded policies

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          Agent Started Enforcing policies

                          7/24/2014 10:46:28 AM

                          Info

                          Management

                          Enforcing Policies for McAfee Agent

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          Agent communication session started

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          Agent is sending EVENT package to ePO server

                          7/24/2014 10:46:28 AM

                          Info

                          Agent

                          Agent is connecting to ePO server

                          7/24/2014 10:46:29 AM

                          Info

                          Agent

                          No package received from ePO Server

                          7/24/2014 10:46:29 AM

                          Info

                          Agent

                          Agent communication session closed

                          7/24/2014 10:46:31 AM

                          Info

                          Scheduler

                          Next time(local) of task DAT Update: Friday, July 25, 2014 1:14:00 AM

                          7/24/2014 10:46:31 AM

                          Info

                          Scheduler

                          Added a new task DAT Update to Scheduler's task list

                          7/24/2014 10:46:46 AM

                          Info

                          Scheduler

                          Next time(local) of task Auto Update: Friday, July 25, 2014 9:00:00 AM

                          7/24/2014 10:46:46 AM

                          Info

                          Scheduler

                          Added a new task Auto Update to Scheduler's task list

                          7/24/2014 10:47:01 AM

                          Info

                          Scheduler

                          Added a new task QA Extra DAT Update to Scheduler's task list

                          7/24/2014 10:47:16 AM

                          Info

                          Scheduler

                          Added a new task VSE 8.8 patch 4 to Scheduler's task list

                          7/24/2014 10:47:31 AM

                          Info

                          Scheduler

                          Next time(local) of task VSE hotfix update: Friday, July 25, 2014 4:10:00 AM

                          7/24/2014 10:47:31 AM

                          Info

                          Scheduler

                          Added a new task VSE hotfix update to Scheduler's task list

                          7/24/2014 10:47:46 AM

                          Info

                          Scheduler

                          Next time(local) of task DAT Update - QA: Thursday, July 24, 2014 3:10:00 PM

                          7/24/2014 10:47:46 AM

                          Info

                          Scheduler

                          Added a new task DAT Update - QA to Scheduler's task list

                          7/24/2014 10:48:01 AM

                          Info

                          Scheduler

                          Added a new task Emergency DAT Update to Scheduler's task list

                          7/24/2014 10:48:01 AM

                          Info

                          Management

                          Enforcing Policies for EPOAGENT3000META

                          7/24/2014 10:48:01 AM

                          Info

                          Management

                          Enforcing Policies for EPOAGENT3000

                          7/24/2014 10:48:01 AM

                          Info

                          Agent

                          Agent finished Enforcing policies

                          7/24/2014 10:48:01 AM

                          Info

                          Agent

                          Next policy enforcement in 15 minutes

                           

                          VSE.png

                           

                          Any other ideas?

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