1 Reply Latest reply on Jul 24, 2014 7:32 AM by ansarias

    ePO Doesn't Show Product/patch for VSE 8.8

    talkingjazz

      I have recently upgraded VSE to 8.8.0.1247, but ePO (4.6.8-112) doesn't seem to be collecting the VSE info from the workstations. At the same time we have been updating the agent to 4.8.0.1500 and that comes through fine on ePO (after wakeup).

       

      I have used KB74912, and everything seems fine (LastProp.xml all looks fine etc.). I can't figure out why the VSE information is not appearing on ePO, when the agent info is. Has anyone else experenced an issue like this?

       

      Regards,

        • 1. Re: ePO Doesn't Show Product/patch for VSE 8.8
          ansarias

          Hello,

           

          Check below 2 things:

           

          A. Check if ePO is having VSE 8.8 Patch 4 extensions.

          B. Check plugin flag value locally on machine, which is should be 0.

              

          1. Click Start, Run, type Regedit and click OK.
          2. Navigate to:

            [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\Viruscan8xxx]

          3. Right-click on the DWORD value Plugin Flag.
          4. Select Modify from the menu.
          5. Type 0 in the Value data box, and click OK.
          6. Close the registry editor.
          7. Send an Agent Wake up call to the client computer from the ePO console.