For a first post don't you think talk of lawsuits is rather strong? In any case it breaks the forum terms of service so please keep that talk out of here if you really want any help.
If you dealt with Technical Support already your best approach would be to continue with them and ask for escalation, simply quote the case ID# and they are free to phone or use the online chat. See Useful Links at the top of this page.
In my experience lost Internet contact is usually because either a) more than one network is listed in Network Center and it's confusing the issue or b) You didn't totally remove whatever security software was there previously
Just wanted to confirm if you ever had any previous security software on your pc and if so you used the respective vendors removal tool to eradicate any remnants of that software.
We just want to make sure we have all the facts correct so the forum tech can research these issues.
I had McAfee Security on my computer, this would have been the 3rd year. I had no other security on this computer it is 2 yrs old, it came with McAfee and I have continued with McAfee. The system is Windows 7
I think your best bet would be to ask Technical Support for help again, as I suggested earlier on.