I send my condolences....It sounds as though Anti-Theft may be installed. It is "Password" protected as well as the McAfee Account. You can contact Customer Service/Technical Support by the Link below my Signature,or above under "Useful Links"
The link is HERE
Hopefully they can assist you....
All the very Best,
My condolences too.
You can phone Customer Service and explain the situation and they will connect you with Technical Support.
Geschäftszeiten: 9:00 -18:00, von Mo bis Fr
By the way, I removed your profile photo as it contained a banned word, sorry.
I moved this to Anti-Theft as a better spot for it.
many thanks for this answers.
Good luck ;-)
Viel Glück ;-)
Please let me know if you have any issues contacting Support. I would suggest you keep POP for the Laptop and other documents handy for quicker progress.