1 Reply Latest reply on Jul 11, 2014 10:17 AM by Peter M

    Virus was deleted, clean failed!  What does this mean?

    heavenly1

      Is there anything else that I need to do to protect my desktop computer?  What does this exactly mean, clean failed?

       

      Message was edited by: heavenly1 on 7/11/14 10:07:30 AM CDT
        • 1. Re: Virus was deleted, clean failed!  What does this mean?
          Peter M

          Probably a trojan as those can only be deleted, not cleaned...a slight bending of the language there I suppose which can lead to confusion.

           

          I would check in SecurityCenter > Navigation > Quarantined and Trusted Items to see if anything is listed there that can be deleted.

           

          See the last link in my signature below and run  a couple of extra tools as a precaution.

           

          Try Malwarebytes Free and maybe AdwCleaner.    To keep Malwarebytes actuslly free of charge do NOT accept the free trial.

           

          You can keep it on your machine as a standby but remember always to update it before future use.