I think you'll have to contact Customer Service about that as they deal with all online account issues.
Only open in German language Mon to Fri I'm afraid.
Have already tried it, but due to the day today(saturday) it is not even possible to post a question.....i have to wait until Monday morning, cannot believe....
thx for your answer
maybe i write in behalf of USA, and the answer comes today?
Write? You mean email? That is very slow and may take several days to get a response. U.S. Online chat maybe? Ask them if they can access your account for you.
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Yes, i did it and marked USA instead of Germany and had a chat Partner, Kevin, available within 3 Minutes, great.....
that is customer support, i`m very happy!!!!
Thank You and good night!
OK glad it worked for you. Good luck ;-)