Was your purchase directly from McAfee? You can contact Customer service via the Link below my Signature.
(Third Link) Is there by any chance you remember the (CS) Purchase Number, you will need that to help assist you.
It should be in your confirmation email.
Edit; Removed the Duplicate reply
Moved this out of Community Help to "My Account Online" as a more apt spot for it.
I assume that you are referring to McAfee LiveSafe subscription You need activate the Subscription before using it. Please let know whether you purchased a Retail CD or an eCard to proceed further.
Hi Selvan Recd an email abt the promo n since i needed an anti virus purchased da the same online. It cud b a subscription. Cn u pls take me thru da process. Many thank