4 Replies Latest reply on Jun 28, 2014 5:11 PM by petjes

    Help

    petjes

      Hi, I have bought  a McAfee  Live  subscription.  I went to the link that was in my confirmation email  to down load the product; but it tells me that I do not have a product.  Can someone pls tell me what to do.  I am lost and feel that I am cheated

        • 1. Re: Help
          catdaddy

          Hi petjes,

                Was your purchase directly from McAfee? You can contact Customer service via the Link below my Signature.

          (Third Link) Is there by any chance you remember the (CS) Purchase Number, you will need that to help assist you.

            It should be in your confirmation email.

           

          Regards,

           

          Edit; Removed the Duplicate reply

           

           

           

          Message was edited by: catdaddy on 6/27/14 2:00:12 AM EDT
          • 2. Re: Help
            exbrit

            Moved this out of Community Help to "My Account Online" as a more apt spot for it.

            • 3. Re: Help
              selvan

              Hi petjes,

               

              I assume that you are referring to McAfee LiveSafe subscription You need activate the Subscription before using it. Please let know whether you purchased a Retail CD or an eCard to proceed further.

              • 4. Re: Help
                petjes

                Hi Selvan  Recd an email abt the promo  n since i needed an anti virus purchased da the same online. It cud b a subscription. Cn u pls take me thru da process. Many thank