Sorry, your Panda rep was wrong. Mcafee won't have a list for you. If McAfee provided lists for certain vendors and then your enterprise had an outbreak that exploited vulnerabilities in that applciation McAfee would be liable for not providing you accurate info...They are going to point you back to the vendor... and even then, if you were to successfully get a list from the vendor there are some things you need to consider. The vendor has an application that they want not only to work correctly but also quickly (highest possible performance). I have received lists from vendors that say to pretty much exclude their entire application directory when in fact you don't need to do that in order for their app to work. If you want your app to work correctly while also employing the best security, you need to review the events this issue is generating. If MAC (Solidcore) is truly blocking the signature updates there's more than likely an event generated. Understanding that event will help you build a Rule Set, Binary, or Updater (not an " Exclusion" per say - that's AV language) that will allow your daily sig to work correctly. If you're managing MAC on these endpoints from McAfee's ePO, it comes with default Rule Sets for their own AV product, VSE, and I bet if you review it you might figure out how to better configure your policies. Good luck!
Has Mcafee support looked into this issue for you ?