5 Replies Latest reply on Jul 16, 2014 2:08 PM by pbrickey

    IBM Filenet Capture - MWG

    imanfauzi

      Hi All,

       

      we have a problem with IBM Filenet Capture with MWG Proxy.

      MWG = 7.3.2.5 version

      IBM FIlenet capture = using port 9080

       

      when we set a Proxy with MWG IP Address on IE, the IBM Filenet Capture not connect to the server. after we checked, it using a port 9080.

      what should we do on MWG to solve this problem?

       

      Please Advice.

       

      Thanks,

      Iman Fauzi

        • 1. Re: IBM Filenet Capture - MWG
          michael_schneider

          Hello Iman,

           

          how is IBM Filenet Capture related to the proxy in MWG or to the end point? Is this a web service you would like to access?

          You only described that you set the proxy in IE, but then the IBM tool is not able to connect - is that a desktop tool?

           

          A bit more insight will help to give you a better answer.

           

          thanks,

          MIchael

          • 2. Re: IBM Filenet Capture - MWG
            imanfauzi

            Hi Michael,

             

            Thanks for your respond.

            Yes it is a desktop tool. when we use an old proxy (ISA) there is no problem with login to ibm filenet. but when the ip address proxy we change to MWG on IE Proxy setting, they can not login to their server.  then I try to bypass the server ip address for ibm filenet and port 9080 also. still not work.

             

            if we use a old proxy  (ISA) to login. there is no issue. i checked the rule, there is no spesific rule on ISA for this filenet. 

             

            how is IBM Filenet Capture related to the proxy in MWG or to the end point? i dont know why this desktop tool use a Proxy for their application. 

            • 3. Re: IBM Filenet Capture - MWG
              sroering

              Have you tried looking at a rule engine trace?

              This could be just about anything based on the data provided.  Looking for something blocked in the rule engine trace might be a good place to start.

              • 4. Re: IBM Filenet Capture - MWG
                imanfauzi

                Yes i already see a rule tracing,

                the URL on capture is = http://URL:9080/wsi/FNCEWS40MTOM

                 

                i already bypass that url, but still can not go through to those server.

                 

                this is an application software from IBM.

                 

                i already confused please help..

                • 5. Re: IBM Filenet Capture - MWG
                  pbrickey

                  What is the status code logged in the access.log (troubleshooting > log files > user-defined-logs > access.log).

                   

                  You should also see the status code in the rule trace.

                   

                  -Patrick