5 Replies Latest reply on Jun 11, 2014 2:30 PM by exbrit

    Quick Clean Help

    justin264

      When ever i Start Quick Clean, it stays on "Looking in Other System Files". for i think it was about 2 hours. It just stayed on that screen. Is this normal? Last time i checked, it did a whole bunch of other things after the "System Files" screen. but mine, just sits there and never moves.

       

      I was wondering if this is a problem or if this is something normal.

        • 1. Re: Quick Clean Help
          exbrit

          Are you using Corporate software because that's where yoiu are posting?  If not I will move it accordingly.

          1 of 1 people found this helpful
          • 2. Re: Quick Clean Help
            justin264

            I am just using McAfee that we got through AT&T. It was like a package. So honeslty, i Dont know if it is Corprate or what ever the others are. I just got it through AT&T internet package. McAfee for my family, is Home use.

             

            Message was edited by: justin264 on 6/11/14 1:15:50 PM CDT
            • 3. Re: Quick Clean Help
              exbrit

              OK have moved this to that section in home products.   Not sure of the answer to your question though, Technical Support would be best to analyse what's going on there.  It's free by phone or online chat and linked under Useful Links at the top of this page.

               

              I can only guess that it's having trouble unpacking a file.  Did it ultimately complete?

               

              Message was edited by: Ex_Brit on 11/06/14 2:50:52 EDT PM
              • 4. Re: Quick Clean Help
                justin264

                After awhile it quit. I don't know if it completed or not. I just let it sit there, then after about 2 and a half hours, of it still sitting on "Looking in Other System Files.". It just closed. I don't know if it means it is done or something happened.

                • 5. Re: Quick Clean Help
                  exbrit

                  There may be a clue in SecurityCenter > Navigation > Security Report.