0 Replies Latest reply on Jun 11, 2014 5:23 AM by twenden

    System Information Reporter - unexpected error when running Query "List of Application"

    twenden

      As part of our Platinum Support, we have got the System Information Reporter plugin. Our CISO wants to deploy this to all ePO managed endpoints. So far, I have deployed to 1200 systems but noticed an issue with one of the queries.

       

      The SIR Query called "List of Applications" fails with the error "Unexpect error has occurred". I noticed under Task Manager that this query caused Tomcat7.exe to use a lot of memory which is then not released back to the system.

       

      Has anyone else run this tool and have any recommendations about why it consumes so much system resources and how to make it work correctly?