0 Replies Latest reply on Jun 5, 2014 4:19 PM by kjhurni

    After ePO upgrade to 5.1, "agent to update keys" error

    kjhurni

      So I'm installing the McAfee agent on a new machine, after upgrading our ePO 4.6.6 to ePO 5.1 server.

       

      It won't show up in the ePO console, so I looked at the agent logs

       

      I get:

       

      2014-06-05 17:14:39    I    #2704    naInet    HTTP Session initialized

      2014-06-05 17:14:39    I    #2704    imsite        Upload from: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764582280000_2126660871.spkg

      2014-06-05 17:14:39    I    #2704    imsite        Upload response target: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764794130000_2797368286.spkg

      2014-06-05 17:14:39    I    #2704    naInet    ePO server reports access denied;agent to update keys

      2014-06-05 17:14:39    E    #2704    imsite    Error trace:

      2014-06-05 17:14:39    E    #2704    imsite     [uploadFile,,/spipe/pkg?AgentGuid={E3EEC9E0-8AAF-49B2-B20F-0C8920663267}&Source =Agent_3.0.0,pkg00130464764582280000_2126660871.spkg,C:\ProgramData\McAfee\Commo n Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764794130000_2797368286.spkg]->

      2014-06-05 17:14:39    E    #2704    imsite      NaInet library returned code == -96

      2014-06-05 17:14:39    E    #2704    imsite    Error trace:

      2014-06-05 17:14:39    E    #2704    imsite     [uploadFile,,/spipe/pkg?AgentGuid={E3EEC9E0-8AAF-49B2-B20F-0C8920663267}&Source =Agent_3.0.0,pkg00130464764582280000_2126660871.spkg,C:\ProgramData\McAfee\Commo n Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764794130000_2797368286.spkg]->

      2014-06-05 17:14:39    E    #2704    imsite      NaInet library returned code == -96

      2014-06-05 17:14:39    E    #2704    imsite    Error trace:

      2014-06-05 17:14:39    E    #2704    imsite     [uploadFile,,/spipe/pkg?AgentGuid={E3EEC9E0-8AAF-49B2-B20F-0C8920663267}&Source =Agent_3.0.0,pkg00130464764582280000_2126660871.spkg,C:\ProgramData\McAfee\Commo n Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764794130000_2797368286.spkg]->

      2014-06-05 17:14:39    E    #2704    imsite      The naInet library returned an error. [Parent error: NaInet library returned code == -96]

      2014-06-05 17:14:39    I    #2704    naInet    HTTP Session closed

       

       

      I didn't see anything in the docs about having to update keys afterwards.  Do I have to do this ?