Unlike myself...save yourself a lot of time, by calling the correct McAfee Help # for Cox Subscribers:
1-888-556-0959; ALL other numbers will eventually lead you to this one.
(but first..say a prayer for reaching someone that speaks AND comprehends the English language!)
That number is published on Cox's website help pages so I don't see why it's needed here. We answered your previous question here: https://community.mcafee.com/thread/67424?tstart=0 although you didn't bother to respond.