6 Replies Latest reply on Jun 13, 2014 8:07 AM by SafeBoot

    McAfee EEPC causing Windows 7 to boot into System Recovery mode

    john_henrys_hammer

      Hi there

       

      First of all, let me make clear that I'm not by any means 100% certain McAfee EEPC (v 7.0.1.354) is to blame for the problems I am experiencing.

       

      Here's the scenario:

       

      We have deployed thousands of Windows 7 machines, each running our McAfee security products, including EEPC software encryption.

       

      The problem I have is that around 10-15 seemingly healthy machines every week are booting into Windows 7 System Recovery mode.

       

      Now, because decrypting from s/w encryption takes so long, we simply rebuild these machines wherever they are.

       

      However the number of incidents is creeping up and I need (hope!) to find out what is causing this to occur so I can prevent it.

       

      My question then is: what are the events which can cause McAfee EEPC to boot a Windows 7 machine into System Restore.

       

      I have a list of such events which can cause BitLocker to do the same, but we don't use BitLocker we use EEPC.

       

      Is there any McAfee logging I can check which will show why an EEPC encrypted Windows 7 pc booted into System Restore?

       

      I'm certain there must be a McAfee log somewhere, however obscure, which can help resolve this.

       

      Hoping someone can shed some light.

       

      Regards,

       

      John