3 Replies Latest reply on Jun 4, 2014 2:53 AM by tequilagin

    ePO agent unable connect to new ePO server


      Hi All,


      I have a question.

      Recently i have install a new ePO server with the Old ePO IP address(it use the same ip address with previous ePO server which already decom), the server is working fine with the newly installed agent.

      However, thereI 200 agents who are inactive most of the time (only turn once in a month) and the agents are still belong to old ePO server.


      I was thought the agents able to communicate to new ePO server as it using the same IP address.

      But, it is not !!

      It is awkward that i make a huge mistake.


      I know the best way to solve this issue is reinstall the agent.

      But, the 200 agents are located in different branches and not active most of the time.


      Do we have any alternative way to make the agents connect to ePO ? example: replace the sitelist, cabundle.cer.



      Appreciate anyone of you could advice on this.


      Thank You





        • 1. Re: ePO agent unable connect to new ePO server

          Hello Fung,


          It is difficult to answer this queston w/o some more information. To accomplish what you want to do outside of ePO would require some other third party tool or local installation/modification. Insight into what you have in your environment available to you might help us give you some good direction. I have been in your shoes before with a very similar scenario and how I accomplished it was by using SCCM. I created automation that said if this system becomes active/reports in, immediately install Framepkg.exe... (and that EXE would be the one from the new ePO server).



          • 2. Re: ePO agent unable connect to new ePO server

            I was thinking that although your server has the same IP address as the old server, it is probably using different agent keys so even though the clients can connect to the same IP address, the keys wouldn't match up and they wouldn't be able to communicate with the new epo server.


            The part that confuses me is that you say they are communicating once a month. So if they are communicating once a month, then the statement I made above wouldn't be the problem.

            • 3. Re: ePO agent unable connect to new ePO server

              Hi All,


              Thanks for advice.

              I find out a way to solve this issue without third party software.


              What i did is,

              1. Installed a RSD in ePO.

              2. Deploy Rogue sensor to all network segment.

              3. Create a auto response,

              Filter: epo server name = Old server name

              Action: Deploy McAfee agent


              Thank You