1 2 3 Previous Next 25 Replies Latest reply on May 29, 2014 11:00 AM by catdaddy

    Problems with downloading Adobe Acrobat XI (11.0.07)

    wixey

      I recently tried to download the latest version of Adobe Acrobat from the official site, but every time I try to download in Chrome after unchecking the "McAfee Security Scan Plus" option I get the message "Anti-virus software failed unexpectedly while scanning this file."

       

      It seems to download fine if I leave the box checked, but I'm wary of installing anything that comes "bundled" with downloads, even if it's a McAfee product. Does this mean I have I install the optional Security Scan, or is there a way around this, as I'm sure this didn't happen with previous versions?

        • 1. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
          Hayton

          Give me the URL of the site where you're trying to download Acrobat from and I'll test this for myself

          • 2. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
            wixey

            Thanks for getting back so quickly, Hayton.

             

            Here's the link: http://get.adobe.com/uk/reader/

            • 3. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
              Hayton

              From that link I downloaded the installer (1Mb +) without any problems. I too had to uncheck the Security Scan Plus option first.

               

              Did McAfee allow you to get through that stage? Running the installer brings down a 70Mb application.

              • 4. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
                wixey

                I've tried tried downloading (with the optional software box unchecked) and I'm still getting the failure message.

                 

                I'm worried it might be because of something I did accidentally on visiting the site first time. I click "install" and then realized I'd forgotten to uncheck the box, so after the download completed, moved it into the recycle bin and deleted it, then tried to download again with the box unchecked. Since then, I keep getting failure messages.

                 

                I've noticed the "failed" downloads are appearing in my Downloads folder, but without the usual Adobe icon. If I try to delete them a message states I need Admin permission, even though I'm currently using an Admin account.

                 

                Screenshot.jpg

                • 5. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
                  Hayton

                  So you got as far as the installer. Something somewhere's got messed up, so the next step is to uninstall Reader, if it shows up in the list of installed programs; empty the Recycle bin, clear up all your temp files, delete cookies, clear the browser cache. Adobe's perhaps checking for something and finding it already present. Could perhaps be in the registry.

                  • 6. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
                    catdaddy

                    I keep this link on hand to check for the latest Adobe Flash Player. Not only to make certain it is the latest Version, yet to include if it is "Functioning properly". You should see a Grahic Display if it is.

                     

                    In addition will advise you if you do indeed have the most current Version.

                     

                    Granted, it is not associated with "Adobe Reader", yet will accertain that you have connected to the appropiate site. The link is HERE

                    • 7. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
                      wixey

                      Hi Hayton,

                       

                      I've done all of the above and I'm still getting the same message.

                      I see the "missing icon" version of Adobe Acrobat is still there. Would McAfee's QuickCleaner be able to remove it?

                      • 8. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
                        Hayton

                        wixey wrote:

                         

                        Would McAfee's QuickCleaner be able to remove it?

                         

                        Not sure. You could try, I suppose.

                         

                        Two things here : you said in the original post

                         

                        It seems to download fine if I leave the box checked

                         

                        which leads me to think that after you downloaded the first time with the SSP box checked Adobe set a flag somewhere. If you haven't seen any boxes popping up saying "Installing Security Scan Plus" then you effectively have a botched download. The only way forward may be to tick the box to install this piece of, pardon my French, crapware and let everything run to completion, and then uninstall SSP.

                         

                        As for the download(s) without an icon that you can't delete, it must be something to do with user/file permissions. You've got a laptop with Windows 7 (you said that elsewhere) and this is what good old F1 (Help) has to say about Access Denied messages :

                        - Right-click the file and then click Properties

                        - Click the Security tab

                        - Under Group or user names click your name to see what permissions you have.

                         

                        If all else fails Malwarebytes have a nifty little utility called FileAssassin which claims to be able to delete any file; that might be your last resort.

                        • 9. Re: Problems with downloading Adobe Acrobat XI (11.0.07)
                          thecreator

                          wixey wrote:

                           

                          I recently tried to download the latest version of Adobe Acrobat from the official site, but every time I try to download in Chrome after unchecking the "McAfee Security Scan Plus" option I get the message "Anti-virus software failed unexpectedly while scanning this file."

                           

                          It seems to download fine if I leave the box checked, but I'm wary of installing anything that comes "bundled" with downloads, even if it's a McAfee product. Does this mean I have I install the optional Security Scan, or is there a way around this, as I'm sure this didn't happen with previous versions?

                          Hi wixey,

                           

                          If you already have Adobe Reader 11 installed, all you need to do, was to simply open the Adobe Reader 11. Click Help then click Check For Updates. It downloads the Update. When done, simply click to install the Update. No Mess, no fuss.

                           

                          People / Users sometimes makes things more difficult then it needs to be.

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