Please click on the first link below my Signature, and follow the Guidelines/Instructions.
I might add also, please make certain you are current and up to date with Windows Updates, to include Internet Explorer. Even should you not use it, McAfee does. To include the Latest Adobe Flash Player as well.
That (Blank) box showing does not look right either, You may want to make certain you are up to date with the Latest Java, should you utilize it. Also, it wouldn,t hurt to possibly run "Malwarebytes (Free)" which can be found also under my Signature. Do not accept the ( Free Trial ) or activate it. The (Free) Version will suffice. (Second Link)
Alll the very best,
A broken link in the above document has been amended.