3 Replies Latest reply on Jul 9, 2014 2:28 PM by neelima

    SOLIDCOR5000_WIN installation failed

    jprakasheie

      Hi all,

       

      When  we tried to deploy solidcore product to the endpoint from ePO as client task. We are getting the following logs

       

       

      Run Now task Solid Core Deployment  Received.

       

       

      Run Now task Solid Core Deployment  Started.

       

       

       

      Run Now task Solid Core Deployment  failed

      Details: SOLIDCOR5000_WIN Installation failed

       

      Can we install it directly at the endpoint

       

      Please help us on how to resolve this issue?

        • 1. Re: SOLIDCOR5000_WIN installation failed
          cupajotogo

          To answer your question, yes, you can install it locally on the endpoint... but do you really want to do that? How many endpoints are you deploying to? Do you want them managed by ePO? I would double-check that you have tried to install it on a supported environment. That type of generic fail event message may be the result of an unsupported platform etc...

          cupajotogo

          • 2. Re: SOLIDCOR5000_WIN installation failed
            mike.kirby

            I have also come across this error while pushing solidcore 6.1.1 from ePO 5.0.1.

             

            The full error I get when trying to install from the McScript log is

            pen URL:

            2014-06-26 11:56:12.803 I #20952 creposi Download returncode : 0

            2014-06-26 11:56:12.803 I #20952 creposi Download returncode : 0

            2014-06-26 11:56:12.803 I #20952 ScrptMgr Verifying mapkg_install.mcs.

            2014-06-26 11:56:12.819 I #20952 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework\Current\SOLIDCOR5000_WIN\Install\0000

            2014-06-26 11:56:12.819 I #20952 ScrptMgr Loading and parsing:  C:\ProgramData\McAfee\Common Framework\Current\SOLIDCOR5000_WIN\Install\0000\mapkg_install.mcs

            2014-06-26 11:56:12.913 I #20952 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework

            2014-06-26 11:56:12.913 I #20952 ScrptMgr Error occurred while installing SOLIDCOR5000_WIN.

            2014-06-26 11:56:12.913 I #20952 MueEep Invoking events withEventId " 0" Severity " 4" Productid " SOLIDCOR5000_WIN" Locale " 0000" UpdateType " Install" UpdateError " -1" New Version " 6.1.1" Date Time " " Script Id" 3741"

            2014-06-26 11:56:12.928 I #20952 ScrptMgr Update Finished

            2014-06-26 11:56:12.928 I #20952 MueEep Invoking EndUpdateDialog withTitle " Update Finished" Message " Please check the update log for more details." CountdownMessage " Auto close in" CountdownValue" 10"

            2014-06-26 11:56:12.928 I #20952 ScrptExe Attempting to run OnExit section on current script

            2014-06-26 11:56:12.928 I #20952 ScrptMain Run script return code: 0

            2014-06-26 11:56:12.928 I #20952 ScrptMain McAfee Update Engine is exiting with return code: 0

            2014-06-26 11:56:12.928 I #20952 naInet HTTP Session closed

            2014-06-26 11:56:12.928 I #20952 MueEep Invoking events withEventId " 0" Severity " 0" Productid " EPOAGENT3000" Locale " 1009" UpdateType " N/A" UpdateError " 0" New Version " N/A" Date Time " N/A" Script Id" 3741"

            2014-06-26 11:56:13.756 I #20952 LpcConnMgr Stopping lpc connection manager

            2014-06-26 11:56:13.756 I #20952 LpcConnMgr Cleaning up watchdog instance

            2014-06-26 11:56:13.756 I #20952 WatchDog Stopping watchdog monitor

            2014-06-26 11:56:13.756 I #20952 LpcConnMgr Done cleaning up watchdog instance

            2014-06-26 11:56:13.756 I #20952 LpcConnMgr Triggering lpc unavailable

            2014-06-26 11:56:13.756 I #20952 LpcConnMgr Invoking lpc revalidation on lpc unavailable

            2014-06-26 11:56:13.756 I #20952 MsgPoll Setting stop to message poll thread

            2014-06-26 11:56:13.756 I #20952 MsgPoll  Unregistering client channel for message type 1496913389 extended id 474185642 client id 194153677

            2014-06-26 11:56:13.756 I #20952 MsgQueue Aborting message queue operation

            2014-06-26 11:56:13.756 I #16192 WinLpcChnl Shutdown event was signalled

            2014-06-26 11:56:13.756 I #16192 MsgQueue No data available in message queue channel

            2014-06-26 11:56:13.756 I #16192 MsgPoll stopping message queue poll thread

            2014-06-26 11:56:13.756 I #20952 MsgQueue Cleaning up message queue

            2014-06-26 11:56:13.756 I #20952 MfeLpcFactory Successfully released mfelpc objects

            2014-06-26 11:56:13.756 I #20952 MueEep Deinitializing entry execution point

            2014-06-26 11:56:13.756 I #20952 MueEep Deinitializing container

            2014-06-26 11:56:13.756 I #20952 ipcchannel Closing IPC connection

            2014-06-26 11:56:13.756 I #20952 MueEep Deleting container

             

            Is this an issue with the installer package?

             

            Message was edited by: mike.kirby on 6/26/14 11:23:56 AM CDT
            • 3. Re: SOLIDCOR5000_WIN installation failed

              Mike,

               

              Check for the detailed errors in Installer logs on the endpoint. To find the installer log file name and location, refer to the Install guide.

               

              You can also install directly at endpoint and then point it back to ePO. Again the steps for that are availble in Install Guide.

               

              I would recommend using the latest version if there is no restriction to specifcally use 6.1.1.