1 Reply Latest reply on May 21, 2014 12:20 PM by bobkoure

    Snapgear Router Support


      Does anyone know of any companies offering phone support for Snapgear equipment ?  We have 2 branches communicating with a head office.  One of the branches lost it's IPSEC connections to the two other locations and I have no clue how to fix this.  The IPSEC status shows negotiating phase 1 for one of the tunnells and N/A for the other.  So I was hoping there was someone that could help.

        • 1. Re: Snapgear Router Support

          You could ask here - but you'd need to supply more info.


          That said, it sounds as though something in your infrastructure has changed. My first suspect would be the IP address of the branch that's no longer connecting.

          Can you PPTP/IPSEC to the failed branch? When you do that' are you using an IP address or a FQDN? Is it the same FQDN used in the IPSEC tunnel?

          FWIW, dyn.com has recently discontinued its free dynamic DNS service. If you were relying on that to convert a dynamic IP into a fixed FQDN, then the next time your IP changed, things would stop working. Timing's about right for this to be the issue.


          stupid typos on 5/21/14 12:20:13 PM CDT