I've received such calls as have many posters in these forums. Several were even told that it was McAfee support and of course went through no end of trouble.
For anyone reading this, unless you specifically ask for the paid TechMaster support service, McAfee Technical Support is always free of charge by phone or online chat.
For account matters, refunds & sales Customer Service is available, again free of charge by phone or online chat.
(You may see an email option too, but I would try the other ones first as that method is by far the slowest).
See McAfee Support at the top of this page.
Thank you Ex_Brit for adding to the discussion. This article was simply meant to warn customers of the "Microsoft Scam". I must admit, that should I personally had taken the time to ( read more in-depth) the entire article.
I would basically have stipulated the same.
Being the "Seasoned Professional" you are, done so.
There are several threads about this - and of course Tracey Romine's excellent blog post on the subject - but I think this is the most recent thread so I've chosen this one to post in ...
Those of a certain age will recognise the name of "Dr Solomon" in the context of anti-virus programs
Well, it seems he makes a habit of teasing these tech-support cold-callers and then blogging about it. Graham Cluley picked this up and posted an article about it, with a link to the blogs if you want a little lightweight reading.
... when it comes to confusing a support scammer with imaginary connection problems and imaginary reboots on imaginary Windows PCs, Alan Solomon is undoubtedly The Man ...
“You’re an expert, you’re just pretending to be stupid. You’re just wasting my time!!!”
Ahem. I just noticed where this thread was, and I've moved it to General Discussion in Home & Home Office. I don't think "Breaking Security News" was really appropriate for the subject matter.