1 Reply Latest reply on May 4, 2014 8:38 AM by Peter M

    up graded to windows 7

    william12477

      I have upgraded my 2 computers software to windows 7 now mcafee is telling me it has disabled my mcafee program because i have 4 computers. and wants me to buy more licences. I pay for 2 computers and have disabled on the mcafee site to old computer names and it now shows 2 computers instead of4 which is good BUT it is still disabling my mcafee program saying it have 4 computers. how do I fix this.

        • 1. Re: up graded to windows 7
          Peter M

          Sometimes it's best to uninstall McAfee while upgrading a system then reinstall.  If your online account is showing that you have an available license then try the following first:

           

          Uninstall all McAfee via Control Panel > Programs and Features

          Run the MCPR Cleanup Tool and reboot.

          Download and install your software from the online account.

           

          If there is a discrepancy in your license count on your online account page, then give Customer Relations a phone call, it's free of charge and available via the link under "Useful Links" at the top of this page.    They can make adjustments to your account for you.