6 Replies Latest reply on May 12, 2014 9:01 AM by nicolasmcafee

    Typing don't work on a eepc authentication screen

    nicolasmcafee

      Hi,

      We have a problem with a Dell Ultrabook. When the computer is rebooted, at the EEPC authentication screen, typing  the password on an external keyboard don’t work until the user moves the mouse back and forth.

      I’ve asked two other user’s with the same ultrabook and they don’t have the problem.
      If the computer is cold booted or if is not docked, the problem don’t appear.
      I’ve tried pluggin a different mouse and keyboard with the same result.

      Do you have a solution for me, or something to try?

       

       

      Endpoint Encryption for PC : 6.2.1.315
      Agent EPO 4.6.0.1694
      Dell E7440 Ultrabook, A08 BIOS
      Dell Dock Station E-Port PR03X
      Windows 7

      Bios config :

      Boot List Option

      Legacy

      Enable Legacy Options ROMs

      Check

      Enable Boot Support

      Check

      Enable External USB Port

      Check

      Enable USB3.0 Contrôller

      Check

      Mouse/TouchPad

      TouchPad-PS/2