2 Replies Latest reply on Mar 18, 2015 5:33 PM by mdpeel

    EG-5000 Password recovery help

    mdpeel

      The company that I work for purchased a used EG-5000 and we have no clue what the login information for this unit is. Is there a way to reset the root/admin password on this unit, or do a factory restore on it?

       

      Any help would be most appriciated.

       

      Thank You,

      Michael

        • 1. Re: EG-5000 Password recovery help
          andyclements

          Do you have a McAfee grant number?  With that you could go download the most recent version of the software and reinstall the system.  That would probably be the best bet anyway, so you do not have the possibility of handling the seller's data.

          • 2. Re: EG-5000 Password recovery help
            mdpeel

            Sorry it took so long to reply, this was put on the back burner for a latter time, and I just got back to it.

            As far as I know we do not have a grant number. Saying that we purchased the unit used, the only thing that came with the unit is the Activation Cert that lists the model, service tag, part number, as well as the serial number.

             

            So it looks like unless I can get a copy of the software so that I can re-install the OS I kinda have an expensive paper weight.