1 Reply Latest reply on Apr 22, 2014 8:47 AM by exbrit

    i cant scan


      Whenever i press full scan or quick scan, it will start scanning but it just remains at 0% and doesnt scan any files at all. Any solutions?

        • 1. Re: i cant scan

          It usually hangs at the start while gathering information but it shouldn't stay at that point for long.


          Make sure you system is totally up to date, including any updates for Internet Explorer, even if you never use it, McAfee does.


          Check your hard drive for errors.   I can outline how if you tell me your operating system and sevrice pack (if applicable).