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There seems to have been an issue another user had asked about in late March. It had something to do with having (2) accounts open, or along those lines. I cannot say with any certainty, this is your case? However, it was resolved by the customer either emailing them, or contacting them to correct the isssue.
I will try to locate the actual post itself. During the meantime, I would personally call them, and specifically ask them to check for specific reasons, as to why you cannot Download your protection? I think in that case the first "Go-around" wasn,t successful for them , with Cox either.
Thanks PeaceKeeper That info should suffice.
Thanks for the attempt. This is not the usual issue of someone not knowing how to download. This is an issue where Cox's site doesn't allow me to have the link to download in the first place. I think I may have something on my computer that tells them not to offer it, I don't know. But the first-level and second-level reps don't know what to do, so they want to escalate me to paid technical help, even though their reps had me remove the software in the first place. Grrr.
I would have thought the "Links you were offered, would have sufficed? I don,t think anyone insinuated that you were not knowledgeable enough, to install the software. I did indeed find the thread I mentioned in my initial reply to you. However, it seems to be of a different origin-issue.
Here it is: https://community.mcafee.com/message/326137#326137 I still say that the Cox Techs, should be capable of resolving your installation issues, minus any internal problems with your system. For there has been other individuals , whom have had installation problems as well, in regards to Cox.
I wish I could be of more assistance, You can always choose to Purchase "Directly from McAfee" if you wish.
However, I personally feel they (Cox) should attempt to fully resolve your issue, without compensation I might add.
Of course that is (My) personal opinion.
Just another thought, Are you current and up to date with all of Windows, to include Internet Explorer. McAfee does use it to render pages, and it,s UI.This includes all Add-ons/Extensions/Plug-ins and Adobe Flash Player.What Browser did you use to attempt to install? Maybe try another Browser?
You may want to perform a "Disk Clean"-Defrag-possibly a chkdsk. Quite possibly Run in Command Prompt a Sfc/scannow to check the integrity of your updates installed. It couldn,t hurt....
All the best,
I have pinged our resident Teir 2.5 tech to look into your issue. Selvan will post here or PM you. Cox issues out of we volunteer's experience