We need to remote-in to the problematic computer to find the root cause, so we would recommend you to call our Technical Support directly.
Please use the below link to get the right number based on the region,
That's a great suggestion, but I have already called in to tech support twice. The tech remoted in and agreed it wasn't working. I'm still waiting on an answer . . .
Thank you for the reply, could you please specify what you mean by globally.
Is that you need to allow the applications throughout your environment?
Please let us know the applications names which you are trying to allow.
Provide the email address in-order to view the policy settings.