2 Replies Latest reply on Apr 15, 2014 11:11 AM by bigmac5454

    Upgrade EPO 4.6.6 to 4.6.7

    bigmac5454

      I try to upgrade from EPO 4.6.6 to 4.6.7 it wants me to remove/uninstall first: anyone do this upgrade?

        • 1. Re: Upgrade EPO 4.6.6 to 4.6.7
          JoeBidgood

          That's definitely not normal: the installer should see the existing installation and perform an in-place upgrade. The fact that it's prompting you to do an uninstall is most likely down to one or more missing registry entries that prevents the installer from seeing that 4.6.6 is already present.

          I would open a case with Support for this as it will require some work to identify the cause.

           

          HTH -

           

          Joe

          • 2. Re: Upgrade EPO 4.6.6 to 4.6.7
            bigmac5454

            Thanks Joe.

             

            The problem was when I copied the software 4.6.7 it was missing files and some folders so copied software again and made sure all was present thanks for your help