1 Reply Latest reply on Apr 9, 2014 5:23 PM by selvan

    MS office won't open

    guest_85

       

      Hi All, I have recently had mcAfee 12.8.934 installed on my laptop and since then I've been having problems with opening different application files. To start with I notices it with MS office 2013 - any selected file would flash for a split second and just close itself off.  then I noticed the same with Adobe Reader. Since it only started after the install I am assuming it might be related. reinstalled Adobe now and it seems to be opening for now. is there a setting that maybe needs changed in mcAfee that blocks some apps? how can that be checked in this version if so? Thanks.

        • 1. Re: MS office won't open
          selvan

          Hi guest_85,

           

          You can verify if McAfee is causing this by performing the below steps

           

          > Open McAfee User Interface and click on Real Time Scanning Tile

          > Select RTS and click Turn OFF button > Choose to turn OFF for 15 Minutes and click OK

          > Try opening Office files and documents you wish to check and post back the outcome