6 Replies Latest reply on Apr 24, 2014 10:24 AM by manderson

    Multiples Usernames

    zainsra

      We have noticed that when ESM users login with different case in their username, ESM creates a username based on that.

       

      e.g if there is a administrator account with a royalty icon of TestMe then if this person logs in with

      a. testME, ESM creates this account as well but without administrator rights.

      b. if the user logs in with TESTme, ESM creates this account as well but without administrator rights.

       

      Meaning if you went into the properties of ESM and looked at the Users and Groups windows you will see 3 'TestMe' accounts all with different cases.

       

      So anything that the user TestMe created, e.g. views or reports are not visible if the same user logs in using different cases in their usernames.

       

      Is there a way to stop this? We are using Active Directory groups integration.

       

      Thank you

       

      Message was edited by: zainsra on 4/9/14 4:24:01 PM CDT