3 Replies Latest reply on Apr 8, 2014 5:16 PM by k3tg

    Error installing siteadvisor 3.5.0.1121

    Vagner Silva

      I have an environment with ePO 5.1, and various versions of SiteAdvisor, like 3.0, 3.5.0.573, 3.5.0.724 and 3.5.0.1121.

        But the task to install the latest version 3.5.0.1121 accuses error and does not install in the epo agent log only records that failure in the installation but does not accuse code error.

        Ja recreated the task but still does not install on the existing nor the seasons removed via ePO task versions.

        I need a help, where can I find the logs and tell me the reason for the error.

        I just have a log in the windos SAE_3.5.0_Setup.log which is

      and it appears:

       

       

      roperty(S): TempFolder = C:\Windows\TEMP\

      Property(S): BLDVERSION = 3.5.0.573

      Property(S): AFFID = 533

      Property(S): DISPLAYVERSION = 3.5.0

      Property(S): SecureCustomProperties = ##ID_STRING12##;SAETOPS_OLDERFOUND;SAETOPS_NEWERFOUND;OLDERFOUND;NEWERFOUND;SAE FOUND;SAETOPSFOUND

      Property(S): REBOOT = R

      Property(S): MsiHiddenProperties = HIDDENPASS

      Property(S): LICENSE_PATH = SOFTWARE\McAfee\SiteAdvisor Enterprise

      Property(S): MSIRESTARTMANAGERCONTROL = Disable

      Property(S): ISReleaseFlags = Main,CMA

      Property(S): MsiLogFileLocation = C:\Windows\TEMP\McAfeeLogs\SAE_3.5.0_Setup.log

      Property(S): SAE_TYPE = CMA

      Property(S): ARPSYSTEMCOMPONENT = 1

      Property(S): RemoteAdminTS = 1

      Property(S): System16Folder = C:\Windows\system\

      Property(S): PRODUCTLANGUAGE = 0

      Property(S): Privileged = 1

      Property(S): WindowsVolume = C:\

      Property(S): MsiNTProductType = 1

      Property(S): ServicePackLevelMinor = 0

      Property(S): ServicePackLevel = 1

      Property(S): WindowsBuild = 7601

      Property(S): VersionMsi = 5.00

      Property(S): VersionDatabase = 200

      Property(S): MsiSystemRebootPending = 1

      Property(S): CLIENTPROCESSID = 5172

      Property(S): CLIENTUILEVEL = 3

      Property(S): CURRENTDIRECTORY = C:\Program Files\McAfee\SiteAdvisor Enterprise

      Property(S): TRANSFORMS = C:\Windows\Installer\{C44506FC-B846-4782-AC2B-8C30236CE075}\1046.MST

      Property(S): USERNAME = (XXXXXX )

      Property(S): PackageCode = {C6EDD0AB-1A54-496D-A9BE-CEB8C5295CA5}

      Property(S): ProductToBeRegistered = 1

      Property(S): ProductState = 5

      Property(S): SETUPEXEDIR = C:\Windows\TEMP\3_5_0_573_2

      MSI (s) (A4:70) [11:00:24:672]: Note: 1: 1729

      MSI (s) (A4:70) [11:00:24:672]: Transforming table Error.

       

       

      MSI (s) (A4:70) [11:00:24:673]: Transforming table Error.

       

       

      MSI (s) (A4:70) [11:00:24:674]: Produto: McAfee SiteAdvisor Enterprise -- Configuration failed.

       

       

      MSI (s) (A4:70) [11:00:24:674]: O Windows Installer reconfigurou o produto. Nome do Produto: McAfee SiteAdvisor Enterprise. Versão do Produto: 3.5.00000. Idioma do Produto: 1046. Fabricante: McAfee, Inc.. Status de erro ou êxito da reconfiguração: 1603.

       

       

      MSI (s) (A4:70) [11:00:24:675]: Attempting to delete file C:\Windows\Installer\5dd9ad.mst

      MSI (s) (A4:70) [11:00:24:676]: Deferring clean up of packages/files, if any exist

      MSI (s) (A4:70) [11:00:24:676]: Attempting to delete file C:\Windows\Installer\5dd9ad.mst

      MSI (s) (A4:70) [11:00:24:676]: Unable to delete the file outside of the engine. LastError = 2

      MSI (s) (A4:70) [11:00:24:676]: MainEngineThread is returning 1603

      MSI (s) (A4:4C) [11:00:24:676]: No System Restore sequence number for this installation.

      === Log parado: 07/04/2014  11:00:24 ===

      MSI (s) (A4:4C) [11:00:24:677]: User policy value 'DisableRollback' is 0

      MSI (s) (A4:4C) [11:00:24:677]: Machine policy value 'DisableRollback' is 0

      MSI (s) (A4:4C) [11:00:24:677]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (A4:4C) [11:00:24:678]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (s) (A4:4C) [11:00:24:678]: Restoring environment variables

      MSI (s) (A4:4C) [11:00:24:679]: Destroying RemoteAPI object.

      MSI (s) (A4:1C) [11:00:24:679]: Custom Action Manager thread ending.

      MSI (c) (34:44) [11:00:24:680]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (34:44) [11:00:24:681]: MainEngineThread is returning 1603

      === Verbose logging stopped: 07/04/2014  11:00:24 ===

       

       

       

      help