1 Reply Latest reply on Apr 7, 2014 4:20 PM by gsanders

    New Support Portal - Recommend adding Bookmarks in addition to Recent Searches

    wdooley

      A Platinum Customer suggested that the add a 'Bookmark' feature to bookmark KB articles so they can be quickly referenced a later time.  We know that we could bookmark these KBs within a particualr machine's browser, but a listing within the support portal would be very handy so Customers can refer back to them regardless of where they are located or on what machine.  Can this be done?  Perhaps a link next to recent searches or on the recent searches window.

        • 1. Re: New Support Portal - Recommend adding Bookmarks in addition to Recent Searches
          gsanders

          Hi wdooley,

           

          We use Favorites within the ServicePortal, which customers can utilize as a way to "bookmark" articles that want to easy access to.  You can Favorite an article by selecting Add to Favorites located on the right side of the article details page, under the heading, Manage this Article.  You can also Subscribe to the content here, which will send you an email notification when the contents of the article changes.

           

          favorites1.png

           

          To easily access these favorites, simply click on the Favorites content tab on the left of the Knowledge Center.  Note that all favorites have the Favorite icon, and the search filters are available for the Favorites tab as well.

           

          favorites.png

           

          Thanks for the post, please let me know if you have any questions or feedback,

           

          Greg