I'm i right in thinking that this computer is not on the same domain/workgroup as the ePO server and this is a credentials issue?
Have you tried just downloading the framepkg.exe installer and running it on the desktop with a right-click run-as administrator?
Yes this machine is on the same domain as the EPO server (and all other machines), as far as I can tell it does everything else on the network as expected.
I have not tried installing locally on the client yet, I was concerned that there may be a problem with the client communicating with the EPO server even if it did install in this manner.
If I go this route, do I install VSE880.MSI or FramePkg_UPD.exe locally?
Either from the 'System tree' -> 'System Tree Actions' -> 'New Systems' and then choose 'Create and Download agent installation package'
This will give you a link to download FramePkg.exe
or on your ePO server navigate to
c:\program files (x86)\McAfee\ePolicy Orchestrator\DB\Software\Current\EPOAGENT3000\Install\0409\
and there's a copy of FramePkg.exe in there
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This installer will have all the certificates and server keys built in to install the agent in a fully managed mode and on its next ASIC the computer will appear in the 'Lost&Found' folder in your ePO system tree.
Thanks - very much appreciated!