7 Replies Latest reply on Apr 7, 2014 1:57 PM by Travler

    Product Conflict: EPOAGENT3000 will not be installed

    Travler

      Hello everyone,

       

      I'm in the middle of upgrading our MA from 4.8.0.887 to 4.8.0.1500.   Out of approximately 2600 systems, over 2400 have updated with no problems.

       

      However, there are still approximately 150 systems that appear to be stuck on 4.8.0.887.  While some of these are simply turned off, there are several that are successfully communicating with the ePO server and I can successfully send Wake-up calls to them.  They are various OSes (XP, Win7, 2003) and aren't fundamentally any different than all the systems that have had no issues.

       

      I've watched the McAfee Agent Status Monitor during an update attempt and see that it gets the task to install the new MA.  But then I see a line that states:

      Product Conflict: EPOAGENT3000 will not be installed

       

      I'm assuming this conflict is with the old MA.  I thought I'd create a new task to remove the old one and then try to run the new install, but thought I'd check here first for any better ideas.

       

      As always, your thoughts would be appreciated!

       

      TIA

        • 1. Re: Product Conflict: EPOAGENT3000 will not be installed
          djjava9

          there should be no conflict with the old version......you can look at the detailed logs which may give you more info.....also you can redeploy the new agent over the old, no need to remove old one.....highlight machines in three and deploy new agent and choose box that "force install over existing agent" see if that helps

          1 of 1 people found this helpful
          • 2. Re: Product Conflict: EPOAGENT3000 will not be installed
            Travler

            Thanks, djjava9.

             

            I have tried the "force install over existing agent" and had some success; it currently fixes about 50% of the systems I try it on.

             

            I'm still looking for further information in the logs.  If I find something, I'll be sure to post it here.

             

            In the meantime, I'm still open to any other suggestions.

             

            Thanks again!

            • 3. Re: Product Conflict: EPOAGENT3000 will not be installed
              PhilR

              There can be occasions when the MFEAgent.msi in C:\ProgramData\McAfee\Common Framework (or the equivalent) is not the same version as the installed product.

               

              Attempts to upgrade the agent always fail in that situation.

               

              The fix is simple, copy the appropriate MFEAgent.msi into the appropriate directory and try to force install the agent again.

               

              Cheers,

               

              Phil

              1 of 1 people found this helpful
              • 4. Re: Product Conflict: EPOAGENT3000 will not be installed
                Travler

                Thanks, Phil.

                 

                I have seen a few systems giving an msi error.  Unfortunately, I've not been able to find a fix for this yet.  You'd think copying over an MFEAgent.msi from a known good system would work, but I've not had any luck, so far.  I'm starting to think that some file structure got messed up on these machines.

                • 5. Re: Product Conflict: EPOAGENT3000 will not be installed
                  PhilR

                  The version of MFEAgent.msi in C:\ProgramData\McAfee\Common Framework has to correspond to the version of the frameworkservice.exe currently running on that box, i.e., the old version.

                   

                  Otherwise an upgrade will fail.

                   

                  Cheers,

                   

                  Phil

                  • 6. Re: Product Conflict: EPOAGENT3000 will not be installed
                    Travler

                    Here is an example of the Agent_<computer name>.log file, if it helps.  The task that fails is the same task that has been successful on over 2400 systems.

                     

                     

                    2014-04-07 13:21:17.250 i #2460 Agent Agent Started Enforcing policies

                    2014-04-07 13:21:17.250 I #2460 Agent Thread time-out occurred

                    2014-04-07 13:21:17.250 I #2460 Manage Enforcing policies

                    2014-04-07 13:21:17.250 i #2460 Manage Enforcing Policies for McAfee Agent

                    2014-04-07 13:21:17.250 I #2460 Agent CePOAgent::EnforcePolicy priority=-2

                    2014-04-07 13:21:17.250 I #2460 Agent Enforcing policies

                    2014-04-07 13:21:17.250 I #2460 LstnSvr Enforcing Policies

                    2014-04-07 13:21:17.250 I #2460 Datastore Did not find setting bEnableP2PService in section AgentListenServer for software ID EPOAGENT3000

                    2014-04-07 13:21:17.250 I #2460 LstnSvr Relay policy is disabled, hence, shutting down the service manager.

                    2014-04-07 13:21:17.266 I #2460 LstnSvr EnforcePolicies--Service Manager stopped.

                    2014-04-07 13:21:17.266 I #2460 Logging Enforcing policies

                    2014-04-07 13:21:17.266 I #2460 Manage Enforcing policies

                    2014-04-07 13:21:17.282 I #2460 UsrSpCt Enforcing policies

                    2014-04-07 13:21:17.282 I #2460 UsrSpCt Token not found. Will try to get it from shell

                    2014-04-07 13:21:17.282 I #2460 UsrSpCt IsProcessRunning(explorer.exe) returned FALSE

                    2014-04-07 13:21:17.282 I #2460 UsrSpCt Try to Launch UdaterUI Again

                    2014-04-07 13:21:17.282 I #2460 Sched >>--CSchedule::EnforcePolicy

                    2014-04-07 13:21:17.282 I #2460 Sched >>--CSchedule::ModifyTask

                    2014-04-07 13:21:17.313 I #2460 Sched <<--CSchedule::ModifyTask

                    2014-04-07 13:21:17.328 I #2460 Sched Agent 4.8 P2 and VSE 8.8 Install - Last run time(local) is Thu Mar 13 01:21:36 2014

                    2014-04-07 13:21:17.328 I #2460 Sched

                    2014-04-07 13:21:17.328 I #2460 Sched 0 fields of the task 1 are updated successfully

                    2014-04-07 13:21:17.328 I #2460 Sched >>--CSchedule::ModifyTask

                    2014-04-07 13:21:17.328 I #2460 Sched <<--CSchedule::ModifyTask

                    2014-04-07 13:21:17.344 I #2460 Sched Agent 4.8 P2 and VSE 8.8 Install - Last run time(local) is Mon Apr 07 13:16:17 2014

                    2014-04-07 13:21:17.344 I #2460 Sched

                    2014-04-07 13:21:17.344 I #2460 Sched 0 fields of the task 2 are updated successfully

                    2014-04-07 13:21:32.001 I #2400 Sched Agent 4.8 P2 and VSE 8.8 Install - Last run time is : not run yet

                    2014-04-07 13:21:32.001 i #2400 Sched Added a new task Agent 4.8 P2 and VSE 8.8 Install to Scheduler's task list

                    2014-04-07 13:21:32.001 I #2460 Sched >>--CSchedule::ModifyTask

                    2014-04-07 13:21:32.001 I #2460 Sched <<--CSchedule::ModifyTask

                    2014-04-07 13:21:32.017 I #2460 Sched Product Update - Last run time(local) is Mon Apr 07 11:08:00 2014

                    2014-04-07 13:21:32.017 I #2460 Sched

                    2014-04-07 13:21:32.017 I #2460 Sched 0 fields of the task 3 are updated successfully

                    2014-04-07 13:21:32.017 I #2460 Sched RunAtEnforcementEnabled not found in the task settings

                    2014-04-07 13:21:32.032 I #2460 Sched >>--CSchedule::GetTask

                    2014-04-07 13:21:32.032 I #2460 Sched <<--CSchedule::GetTask

                    2014-04-07 13:21:32.048 I #2460 Sched >>--CSchedule::GetTask

                    2014-04-07 13:21:32.048 I #2460 Sched <<--CSchedule::GetTask

                    2014-04-07 13:21:32.048 I #2460 Sched >>--CSchedule::GetTask

                    2014-04-07 13:21:32.048 I #2460 Sched <<--CSchedule::GetTask

                    2014-04-07 13:21:32.048 I #2460 Sched <<--CSchedule::EnforcePolicy

                    2014-04-07 13:21:32.048 I #2460 Datastore Did not find section Telemetry for software ID EPOAGENT3000

                    2014-04-07 13:21:32.048 I #2460 Datastore Did not find section Telemetry for software ID EPOAGENT3000

                    2014-04-07 13:21:32.048 I #2460 Datastore Did not find section Telemetry for software ID EPOAGENT3000

                    2014-04-07 13:21:32.048 I #2460 Datastore Did not find section Telemetry for software ID EPOAGENT3000

                    2014-04-07 13:21:32.048 I #2460 Manage Policy enforcement is currently enabled

                    2014-04-07 13:21:32.048 I #2460 Manage PIP task was not scheduled- PIP Package might not be avilable in repository or PIP deployment was opt out by policies

                    2014-04-07 13:21:32.048 I #2460 Manage Initializing Event Interface

                    2014-04-07 13:21:32.048 I #2460 Manage EpoEventInf Interface: Initialization succeeded.

                    2014-04-07 13:21:32.048 i #2460 Manage Enforcing Policies for VIRUSCAN8800

                    2014-04-07 13:21:32.235 i #2460 Manage Enforcing Policies for EPOAGENT3000META

                    2014-04-07 13:21:32.251 i #2460 Manage Enforcing Policies for EPOAGENT3000

                    2014-04-07 13:21:32.267 I #2460 Manage DeInitializing Event Interface

                    2014-04-07 13:21:32.267 I #2460 Manage EpoEventInf Interface: Deinitialization succeeded.

                    2014-04-07 13:21:32.267 i #2460 Agent Agent finished Enforcing policies

                    2014-04-07 13:21:32.267 i #2460 Agent Next policy enforcement in 5 minutes

                    2014-04-07 13:21:47.002 i #2404 Sched Scheduler: Invoking task [Agent 4.8 P2 and VSE 8.8 Install]...

                    2014-04-07 13:21:47.002 I #2916 Sched >>--RunTask

                    2014-04-07 13:21:47.002 I #2916 Manage Running task SoftwareID:EPOAGENT3000, TaskID:2

                    2014-04-07 13:21:47.080 I #3256 UpdEvents Initializing Event Interface

                    2014-04-07 13:21:47.080 I #3256 UpdEvents EpoEventInf Interface: Initialization succeeded.

                    2014-04-07 13:21:47.080 I #1388 Uec Waiting for ipc thread to initialize

                    2014-04-07 13:21:47.080 I #2736 ipcchannel Initializing IPC server

                    2014-04-07 13:21:47.080 I #2736 Uec Initialized ipc channel successfully

                    2014-04-07 13:21:47.080 I #1388 Uec Ipc thread initialized successfully

                    2014-04-07 13:21:47.080 I #1388 Uec Invoking Mue with "C:\Program Files\Network Associates\Common Framework\McScript_InUse.exe"  -script "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\InstallMain.McS" -id 4976 -localeid 0409 -parent FRAMEWORK -logfile "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB\McScript" -initiator 4 -ipcid "\\.\pipe\upda01388" -installdir "C:\Program Files\Network Associates\Common Framework"

                    2014-04-07 13:21:47.080 I #3256 deploy Deployment session started.

                    2014-04-07 13:21:47.080 I #2916 Sched <<--RunTask

                    2014-04-07 13:21:47.080 I #2404 Sched Agent 4.8 P2 and VSE 8.8 Install - Last run time(local) is Mon Apr 07 13:21:33 2014

                    2014-04-07 13:21:47.080 I #2404 Sched

                    2014-04-07 13:21:47.080 I #2404 Sched End of invoking the task

                    2014-04-07 13:21:47.361 I #1244 Manage Plugin registry change detected

                    2014-04-07 13:21:47.361 I #2072 LpcConnMgr Processing health check request

                    2014-04-07 13:21:47.361 I #2072 MsgQueue Running garbage collection

                    2014-04-07 13:21:47.361 I #2072 MsgQueue Adding channel for message queue 1496913389 extended software id hash 474185642 client id 193436412

                    2014-04-07 13:21:47.361 I #2072 MsgQueue Channel added to message queue successfully

                    2014-04-07 13:21:47.361 I #2072 LPC Registering new LPC process

                    2014-04-07 13:21:47.361 I #2072 LPC Successfully registered new LPC process, CMNUPD__3000:DEFAULT:520

                    2014-04-07 13:21:47.392 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:47.392 I #2736 Uec Processing progress information

                    2014-04-07 13:21:47.392 i #2736 Updater Checking update packages from repository ePO_DMH-EPO1.

                    2014-04-07 13:21:47.392 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:47.736 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:47.736 I #2736 Uec Processing progress information

                    2014-04-07 13:21:47.736 i #2736 Updater Initializing update...

                    2014-04-07 13:21:47.736 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:47.752 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:47.752 I #2736 Uec Processing progress information

                    2014-04-07 13:21:47.752 i #2736 Updater Verifying catalog.z.

                    2014-04-07 13:21:47.752 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:47.767 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:47.767 I #2736 Uec Processing progress information

                    2014-04-07 13:21:47.767 i #2736 Updater Extracting catalog.z.

                    2014-04-07 13:21:47.767 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:47.783 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:47.783 I #2736 Uec Processing progress information

                    2014-04-07 13:21:47.783 i #2736 Updater Loading update configuration from: catalog.xml

                    2014-04-07 13:21:47.783 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:48.783 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:48.783 I #2736 Uec Processing progress information

                    2014-04-07 13:21:48.783 i #2736 Updater Checking for software conflicts.

                    2014-04-07 13:21:48.783 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:48.799 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:48.799 I #2736 Uec Processing progress information

                    2014-04-07 13:21:48.799 i #2736 Updater Verifying AGT300Det.McS.

                    2014-04-07 13:21:48.799 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:48.955 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:48.955 I #2736 Uec Processing progress information

                    2014-04-07 13:21:48.955 i #2736 Updater Downloading PkgCatalog.z.

                    2014-04-07 13:21:48.955 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:48.970 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:48.970 I #2736 Uec Processing progress information

                    2014-04-07 13:21:48.970 i #2736 Updater Verifying PkgCatalog.z.

                    2014-04-07 13:21:48.970 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:48.986 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:48.986 I #2736 Uec Processing progress information

                    2014-04-07 13:21:48.986 i #2736 Updater Extracting PkgCatalog.z.

                    2014-04-07 13:21:48.986 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:49.002 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:49.002 I #2736 Uec Processing progress information

                    2014-04-07 13:21:49.002 i #2736 Updater Loading update configuration from: PkgCatalog.xml

                    2014-04-07 13:21:49.002 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:50.002 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:50.002 I #2736 Uec Processing progress information

                    2014-04-07 13:21:50.002 i #2736 Updater Installing EPOAGENT3000.

                    2014-04-07 13:21:50.002 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:50.002 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:50.002 I #2736 Uec Processing progress information

                    2014-04-07 13:21:50.002 i #2736 Updater Verifying FramePkg.exe.

                    2014-04-07 13:21:50.002 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:50.064 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:50.064 I #2736 Uec Processing progress information

                    2014-04-07 13:21:50.064 i #2736 Updater Verifying FrameworkConfig.zip.

                    2014-04-07 13:21:50.064 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:50.064 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:50.064 I #2736 Uec Processing progress information

                    2014-04-07 13:21:50.064 i #2736 Updater Verifying FrameworkInstall.zip.

                    2014-04-07 13:21:50.064 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:50.127 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:50.127 I #2736 Uec Processing progress information

                    2014-04-07 13:21:50.127 i #2736 Updater Starting framework update.  Stopping framework services.

                    2014-04-07 13:21:50.127 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:50.142 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:50.142 I #2736 Uec Processing progress information

                    2014-04-07 13:21:50.142 i #2736 Updater

                    2014-04-07 13:21:50.142 I #2736 Uec Done processing progress information

                    2014-04-07 13:21:50.142 I #2736 Uec Received ipc data from mue

                    2014-04-07 13:21:50.142 I #2736 Uec Processing event information

                    2014-04-07 13:21:50.142 I #2736 muemsg Calling HandlePostpone with TaskID:  UpdateState: 2

                    2014-04-07 13:21:50.142 I #2736 muemsg Calling m_pUpdateInfoCallback->HandlePostpone

                    2014-04-07 13:21:50.142 I #2736 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: 2

                    2014-04-07 13:21:50.142 I #2736 Updater Finished calling GetPostponeMins

                    2014-04-07 13:21:50.142 I #2736 Updater CMcAfeeUpdate::HandlePostpone() Exit

                    2014-04-07 13:21:50.142 I #2736 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone

                    2014-04-07 13:21:50.142 I #2736 muemsg Finished Calling HandlePostpone

                    2014-04-07 13:21:50.142 I #2736 UpdEvents DeInitializing Event Interface

                    2014-04-07 13:21:50.142 I #2736 UpdEvents EpoEventInf Interface: Deinitialization succeeded.

                    2014-04-07 13:21:50.142 I #2736 muemsg Updater session finish state value =2

                    2014-04-07 13:21:50.142 I #2736 Uec Done processing event  information

                    2014-04-07 13:21:50.142 I #2072 LpcConnMgr Processing message queue disconnection request

                    2014-04-07 13:21:50.142 I #2072 LPC Unregistering LPC process

                    2014-04-07 13:21:50.142 I #2072 LPC Successfully unregistered LPC process, CMNUPD__3000:DEFAULT:520

                    2014-04-07 13:21:50.142 I #2736 Uec Terminating thread

                    2014-04-07 13:21:50.158 I #1388 Uec Terminating ipc channel

                    2014-04-07 13:21:50.158 I #1388 ipcchannel Aborting IPC object connection

                    2014-04-07 13:21:50.158 I #1388 ipcchannel Closing IPC connection

                    2014-04-07 13:21:50.158 I #1388 ipcchannel Closing IPC server

                    2014-04-07 13:22:02.049 I #2400 Sched The task  Agent 4.8 P2 and VSE 8.8 Install has failed

                    2014-04-07 13:22:02.049 I #2400 Sched The task  Agent 4.8 P2 and VSE 8.8 Install has failed

                    2014-04-07 13:22:02.049 I #2400 Sched >>--ReleaseTask

                    2014-04-07 13:22:02.049 I #2400 Manage Releasing Task Cookie=14159048

                    2014-04-07 13:22:02.049 I #2400 Sched <<--ReleaseTask

                    2014-04-07 13:22:47.364 I #1244 Manage Loading plugin list from registry

                    2014-04-07 13:22:51.848 I #2452 Agent Sending the next batch of immediate events

                    2014-04-07 13:22:51.848 i #2452 Agent Agent is looking for events to upload

                    2014-04-07 13:22:51.848 I #2452 Agent Agent did not find any events to upload

                    • 7. Re: Product Conflict: EPOAGENT3000 will not be installed
                      Travler

                      I should also note that the above log was located on a WinXP machine at:

                       

                      Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db