7 Replies Latest reply on Apr 8, 2014 2:27 PM by jaliltech

    On access scan disabled NOT greyed out

    jaliltech

      Hello, so I have a ton of computers here in my environment that are not reporting dat updates.  Come to find out that on access scan is disabled.  I have tried EVERYTHING that I know of and I could get the option to not be greyed out, but when you select enable nothing happens.  I have uninstalled EVERYTHING, reinstalled everything, rebooted between uninstalls and reinstalls, the most progress I could make is that now the option is no longer greyed out.   Can anybody please help, I've been all over the web and support forums, I've tried all the suggestions.

       

      On all the PC's all the services are started and running, I've unchecked the option to prevent mcafee from being stopped... don't know what else to try

       

      PC Info

       

      WIndows 7 32 & 64 bit

      EEPC 7

      VSE 8.8

      HIPS

       

       

      This is a copy of a system that has NO problem.

       

      System Information 

         McAfee Host Intrusion Prevention 

      Version number: 8.0

      Build date: Wednesday, June 06, 2012

      Build Number: 8.0.0.2151

      License Type: Licensed

      Expiration Date 

      Language: Automatic

      Security Content Version: 8.0.0.5451

      Security Content Created On: Thursday, March 06, 2014

      Patch: 2

       

       

      McAfee Agent 

      Version number: 4.6.0.2292

      Managed 

      Last security update check: 4/2/2014 1:56:55 PM

      Last agent-to-server communication: 4/3/2014 8:27:30 AM

      Agent to Server Communication Interval (every): 3 hours

      Policy Enforcement Interval (every): 30 minutes

      Agent ID: {C3CE2083-193B-4C3F-A858-F0F34892BD59}

      ePO Server/Agent Handler 

      DNS Name: WT00200P.oneabbott.com

      IP Address: 10.248.79.70

      Port Number: 443

      DNS Name: wt00269p.abbott.com

      IP Address: 130.36.46.206

      Port Number: 443

       

       

      McAfee Endpoint Encryption Agent 

      Version number: 7.0.0.311

      Language: Multiple

       

       

      McAfee EEGO 

      Version number: 7.0.0.311

      Language: Multiple

       

       

      Endpoint Encryption for PC 

      Version number: 7.0.0.311

       

       

      System Information Reporter 

      Version number: 1.0.0.188

      Language: English (United States)

       

       

      McAfee VirusScan Enterprise + AntiSpyware Enterprise 

      Version number: 8.8.0 (8.8.0.975)

      Build date: 8/15/2012

       

      Anti-virus License Type: licensed

       

      Scan engine version (32-bit): 5600.1067

       

      Scan engine version (64-bit): 5600.1067

       

      DAT version: 7395.0000

      DAT Created on: 4/1/2014

       

      Number of Signatures in extra.dat: 0

      Name of threats that extra.dat can detect: None 

      Buffer Overflow and Access Protection DAT version: 657

       

      Installed Patches: 2

       

      Installed Modules: 

       

       

      Copyright © 1995-2011 McAfee, Inc. 

      All Rights Reserved. 

      www.mcafee.com 

       

      This is the config from a computer that IS broken

      System Information 

       

       

      McAfee Host Intrusion Prevention 

      Version number: 8.0

      Build date: Wednesday, June 06, 2012

      Build Number: 8.0.0.2151

      License Type: Licensed

      Expiration Date 

      Language: Automatic

      Security Content Version: 8.0.0.4422

      Patch: 2

       

       

      McAfee Agent 

      Version number: 4.6.0.2292

      Managed 

      Last security update check: Unknown

      Last agent-to-server communication: 4/3/2014 11:04:23 AM

      Agent to Server Communication Interval (every): 1 hour

      Policy Enforcement Interval (every): 5 minutes

      Agent ID: {9A687857-788E-4D00-ADAB-92D8A6206C44}

      ePO Server/Agent Handler 

      DNS Name: WT00200P.oneabbott.com

      IP Address: 10.248.79.70

      Port Number: 80

       

       

      McAfee Endpoint Encryption Agent 

      Version number: 7.0.0.311

      Language: Multiple

       

       

      McAfee EEGO 

      Version number: 7.0.0.311

      Language: Multiple

       

       

      Endpoint Encryption for PC 

      Version number: 7.0.0.311

       

       

      System Information Reporter 

      Version number: 1.0.0.188

      Language: English (United States)

       

       

      McAfee VirusScan Enterprise + AntiSpyware Enterprise 

      Version number: 8.8.0 (8.8.0.975)

      Build date: 8/15/2012

       

      Anti-virus License Type: licensed

       

      Scan engine version (32-bit): 5600.1067

       

       

      Number of Signatures in extra.dat: 0

      Name of threats that extra.dat can detect: None 

      Buffer Overflow and Access Protection DAT version: 657

       

      Installed Patches: 2

       

      Installed Modules: 

       

       

      Copyright © 1995-2011 McAfee, Inc. 

      All Rights Reserved. 

      www.mcafee.com