No disrespect is intended here but Virus Scan Enterprise is not in the Home Office Products family of communities. You stand a much better chance of getting support by posting in the Business Community.
I tried to move your thread over to that community but I was having some difficulty and it could just be a permission issue on my end.
Well spotted, Tom. I can move it, no problem ...
This has been moved to Business / Endpoint Security / VirusScan Enterprise for attention.