1 Reply Latest reply on Apr 7, 2014 4:28 PM by gsanders

    portal and platinum account integration

    dukebox

      Why can't my portal account, that have all my eligible products lists and grant number, still ask me my grant number every time I want to open a service request ?

        • 1. Re: portal and platinum account integration
          gsanders

          Hi dukebox,

           

          The new ServicePortal will present all active grant numbers to customers within Step 3 of the Create Service Request process, and Submit a Sample.  This represents a significant improvement over the previous portal.  With that said, we are looking at ways to make this even more seamless by systematically selecting the most appropriate entitlement on SR and Sample Submission creation.  I agree with you that this would be the most ideal situation. 

           

          That field does support type ahead, so if you know the first few digits of the grant number, just type it in.  This way you won't have to click on select from list.

           

          Thank you for the feedback,

           

          Greg