Hiiiiiiiii ... I totally relate with you. I have been the victim of identity theft. I have no idea how far it has been taken. I had norton. It was rubbish. I tried McAfee LiveSafe and was partly impressed. What they have sorted out already is way better than what Norton have. Norton is just one stupid application with stupid useless support and nothing else!
However, even though McAfee initially impressed me ... i have had the same problem with the support help. Half of them are slow in the head!!! I am having persistant hacker troubles. Getting back in control of my systems and my ID is proving very hard indeed as they seem to be able to gain access to the view on my monitors. I have no idea how this is happening but my experiences told me that McAfee LiveSafe was not enough even though it was good.
So I paid for McAfee SMB package and I am impressed but I not with the support at all because I have found that for home users there is support ... whatever help they are/not ... at least they are present (as one would describe them) and you can at least go through the steps of chatting with them whether the issue gets resolved/not ... but with Small/Medium Business McAfee there is no support except these forums!! i have been on the phone alll day ... they give me more numbers to call ... and the chat technicians say they can't help with business McAfee products ... installing the business McAfee was not difficult but it was a totally different experience from the home McAfee where they try to cater some help.
I then thought about my predicament and wanted to take a step further and go for all the help available ... so i took an interest in the endpoint suite ... it seems to be something i shouldn't be without due to my predicament BUT I'm no IT person!! A heft folder was downloaded full of items ... i found the installation icon ... double clicked it and have been stuck for 4 hours!!!
I can find no help. All I need is a Username entered and a password entered BUT it will not take anything i enter!! The password field has a comment in RED which says complexity not met!! I'm using McAfee SafeKey to generate the passwords!!
So I am turning in this direction for help ... PLEASE can someone help me with this today???
I have seen some unanswerd posts that were put up a few years ago.... totally frightening me ... i do not want to wait that long!!!
I am relieved that i did not pay for this ... it is just the trial version ... i had the common sense not to buy 2 products in one day!!