0 Replies Latest reply: Mar 26, 2014 2:21 PM by thenefield RSS

    HIPS 8.0 P2 /w HF803520 Installation Error

    thenefield

      I am trying to install Hotfix 803520 on a system with Windows 7 Ultimate that has HIPS 8.0 P2 installed. However the hotfix fails to install. The log file indicates the following:

       

      ###########   Build: Jan 22 2013, 12:31:34  8.0.0.2482 ###########

      ########### Session:    Wed Mar 26 11:53:59 2014      ###########

       

       

      03-26 11:53:59 [02628] INFO: -- OnBegin --

      03-26 11:53:59 [02628] INFO: Installing on Windows Vista or later

      03-26 11:53:59 [02628] INFO: Installing on 32-bit

      03-26 11:53:59 [02628] INFO: -->GetRebootNeeded()

      03-26 11:53:59 [02628] INFO: <--GetRebootNeeded()

      03-26 11:53:59 [02628] INFO: -->SetInstallFile()

      03-26 11:53:59 [02628] INFO: <--SetInstallFile()

      03-26 11:53:59 [02628] INFO: HOTFIX 803520 - HIP 8.0.0.2482.7 01/22/2013

      03-26 11:53:59 [02628] INFO: Input cmd line =

      03-26 11:53:59 [02628] INFO: SUPPORTDIR = C:\Users\ats\AppData\Local\Temp\{48E8A5DD-8257-4875-9FF4-7D8AB028C44B}\{AD786D6 9-E508-42C5-94A2-BA68C360ABEC}\

      03-26 11:53:59 [02628] INFO: ENT_DEVBOX is OFF

      03-26 11:53:59 [02628] INFO: Check to see if the right HIP version is installed

      03-26 11:53:59 [02628] INFO: Check to see if any patch is installed

      03-26 11:53:59 [02628] INFO: Patch 2 is currently installed

      03-26 11:53:59 [02628] INFO: No PatchMinor1 or PatchMinor2

      03-26 11:53:59 [02628] INFO: Check to see if any hotfixes are installed

      03-26 11:53:59 [02628] INFO: No hotfixes were installed yet

      03-26 11:53:59 [02628] INFO: Setting gTARGETDIR32 to C:\Program Files\McAfee\Host Intrusion Prevention

      03-26 11:53:59 [02628] INFO: Setting TARGETDIR to C:\Program Files\McAfee\Host Intrusion Prevention

      03-26 11:53:59 [02628] INFO: Setting gTARGETDIR to C:\Program Files\McAfee\Host Intrusion Prevention

      03-26 11:53:59 [02628] INFO: Setting gTARGETDIR64 to C:\Program Files\McAfee\Host Intrusion Prevention

      03-26 11:53:59 [02628] INFO: ** bVirtualPC not found **

      03-26 11:53:59 [02628] INFO: Setting VIRTUALPC to

      03-26 11:53:59 [02628] INFO: ** Installed Path not found **

      03-26 11:53:59 [02628] INFO: -- OnAbort --

      03-26 11:53:59 [02628] INFO: -->DeleteInstallFile()

      03-26 11:53:59 [02628] INFO: Deleted C:\Windows\McAfeeHIP_Install

      03-26 11:53:59 [02628] INFO: <--DeleteInstallFile()

       

      I believe the "** Installed Path not found **" line is the culprit, but I am not sure why I am seeing that. The path "C:\Program Files\McAfee\Host Intrusion Prevention" does exist.

       

      Any clues on what I need to do to get this hotfix installed?